Senior Manager, Ecommerce, Retail in City of London

Overview

Senior Manager, Ecommerce, Retail & Export — Health & Happiness Group (H&H Group) is a publicly traded company with established market positions in more than 15 countries across Asia-Pacific, Europe, North America and Oceania, with over 3,000 team members. Our vision is premium nutrition and lifetime wellness with 3 business segments – Baby, Adult and Pet Nutrition and Care – supporting whole-family health and happiness across 8 international brands. We seek a commercially driven leader to grow offline and online retail channels (excluding Amazon and DTC) and export markets, balancing strategic thinking with hands-on execution.

Your role within the team:

• We’re looking for a commercially driven Senior Manager, Ecommerce, Retail & Export to lead growth across key offline and online retail channels (excluding Amazon and DTC), as well as export markets.
• Develop and execute channel strategies that drive sustainable revenue, profitability, and brand growth.
• Be a hands-on commercial leader with strong account management experience, balancing strategic thinking with day-to-day execution.
• Bring a solid understanding of retail dynamics, ecommerce pure players, and export distribution, ideally within the pet, FMCG, or supplement categories.

Key Responsibilities

Commercial Ownership

• Own the P&L and deliver revenue and profit targets across ecommerce (excluding Amazon and DTC), retail, and export channels.
• Build and execute joint business plans with key customers to maximise growth and profitability.
• Identify and secure new commercial opportunities across emerging ecommerce and export partners.

Account Management

• Manage relationships with key UK and PAN EU retail and ecommerce accounts, ensuring excellent customer engagement and execution.
• Negotiate annual terms, promotional calendars, and in-store/online activations.
• Drive optimal product assortment, pricing, and visibility across channels.

Export Development

• Lead and manage export distributors, ensuring compliance with brand strategy, pricing, and marketing guidelines.
• Identify and onboard new export partners to expand market reach.
• Partner with online retail customers and pure players to optimise content, promotions, and conversion performance.
• Collaborate with marketing to drive visibility and traffic through effective media and trade marketing initiatives.

Planning and Reporting

• Lead monthly performance reviews, forecasting, and annual planning cycles.
• Use data and insights to track performance, identify risks/opportunities, and build corrective action plans.

Cross-Functional Collaboration

• Work closely with marketing, supply chain, and finance to ensure flawless execution and customer satisfaction.
• Serve as the commercial voice of the customer within the organisation.

Qualifications and Desired Skills

To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity:

• 7+ years of commercial experience across retail, ecommerce, and/or export channels.
• Proven success managing major retail or online accounts (pet, FMCG, or supplements preferred).
• Strong commercial acumen with P&L management experience.
• Experience launching and scaling brands through retail and international channels.
• Demonstrated success in a hands-on, fast-paced environment.
• Hands-on operator: comfortable managing the details as well as the big picture.
• Commercially astute: strong negotiation and financial management skills.
• Analytical mindset: able to interpret data and translate insights into action.
• Collaborative and influential: works effectively across teams and with external partners.
• Results-oriented: highly accountable, focused on delivering targets.
• Pet industry experience (or a strong interest in it) is a major plus.
• Excellent communication and collaboration skills.
• Fluent in any other languages is a plus.
• Familiarity with e-commerce and understanding of consumer behaviour on online marketplaces.
• Creative thinker with a passion for pets and wellness.
• Excellent problem-solving and decision-making skills — seeks to solve problems and bring recommendations rather than just reporting on issues or challenges.
• Results-oriented self-starter with initiative and a proven track record of excellent results in fast-growth environments.
• Highly organized and disciplined with strong attention to detail.
• Collaborative leadership style and team-player attitude.
• Strong written, verbal and listening communication skills.
• Ability to operate in a fast-paced and entrepreneurial environment.
• Ability to work in a cross-functional matrix environment.

Working Arrangements and Benefits

• Hybrid working with 3 days in the office per week. Office days are Tuesday, Wednesday and Thursday, with occasional additional days for Group Town Hall, events, and meetings.
• Gym membership (28 credits per month) and on-site gym.
• 30 annual leave days per year.
• 40% discount for UK brands.
• Pension, health insurance, and life insurance.
• Dog-friendly office and on-site coffee shop.
• Complimentary office drinks on Thursday evenings.

H&H Group believes in a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to a working environment free from discrimination and harassment.

We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures. If you require support during the application process, please notify us at the time of application and we will enable reasonable adjustments where suitable.

If you have what it takes, please apply via the online portal. We move quickly and may fill the role prior to the application close date.

Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.