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- Tasks: Support and optimise Zendesk applications for over 670 agents, enhancing customer service.
- Company: Join HH Global, a leader in tech-enabled creative production with a global presence.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be the go-to expert for Zendesk, making a real impact on customer experience.
- Qualifications: Experience with Zendesk or similar platforms; strong communication skills are a must.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
The predicted salary is between 30000 - 50000 £ per year.
HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.
With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.
Purpose of the Job
The Zendesk Application Engineer will be the central point of contact for all Zendesk application support issues and requests.
Key Responsibilities
- Work closely with direct report to configure changes, optimizations, and implement best practices within Zendesk for 670+ agents.
- Improve and optimize the configuration and maintenance of Zendesk Support, Chat, Guide, and Explore as well as associated integrations – including triggers, automations, macros, queries, and dashboards.
- Support day-to-day Zendesk operations and Zendesk integrations.
- Develop reports for Zendesk Agents and Administrators.
- Automate Zendesk workflows within and across systems to improve efficiency and reduce manual tasks.
- Create and provide internal documentation including, but not limited to Release Notes and user instructions.
- Involved in rolling out new systems and processes whilst ensuring stakeholders are kept informed.
- Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Be a highly motivated team player with the skills and ability to manage changing priorities with the ability to work comfortably independently.
- Work within the relevant legislation, policies and procedures.
Knowledge, Skills + Experience
- Recent experience as a Zendesk Administrator or ITSM / CRM platforms for complex environments.
- Zendesk Support Certification (desirable).
- Experience with developer tools including third party integrations and APIs.
- Experience with configuring dashboards and reports to clearly display KPIs, ideally within an ITSM / CRM system.
Zendesk Application Engineer, Wakefield employer: HH Global
Contact Detail:
HH Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zendesk Application Engineer, Wakefield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HH Global on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your Zendesk knowledge. Make sure you can talk confidently about your experience with configurations, automations, and integrations. We want to see that you're ready to hit the ground running!
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of examples where you've optimised workflows or improved customer service. This is your chance to shine and demonstrate how you can add value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at HH Global.
We think you need these skills to ace Zendesk Application Engineer, Wakefield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Zendesk and similar platforms. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Technical Skills: Since this role involves a lot of technical know-how, be sure to mention any specific tools or integrations you've worked with. We love seeing candidates who can demonstrate their expertise in configuring dashboards and automating workflows.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at HH Global
✨Know Your Zendesk Inside Out
Make sure you’re well-versed in all things Zendesk. Familiarise yourself with its features, especially those mentioned in the job description like automations, triggers, and integrations. Being able to discuss specific examples of how you've used these tools will show your expertise.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you’ve tackled complex issues within Zendesk or similar platforms. Think about specific challenges you faced and how you resolved them. This will demonstrate your ability to handle the day-to-day operations and support requests effectively.
✨Communicate Clearly and Confidently
Since the role requires excellent verbal communication skills, practice explaining technical concepts in simple terms. You might be asked to explain a complex integration or report to someone without a technical background, so clarity is key!
✨Be Ready to Discuss Automation and Efficiency
The job involves automating workflows to improve efficiency, so come prepared with ideas on how you’ve done this in the past. Share specific examples of how you’ve streamlined processes or reduced manual tasks using Zendesk or other systems.