b Overview /b p Senior Account Manager at HH Global leads client delivery and strategic account direction for a major Retail client. You balance short-term operational needs with long-term growth plans, guiding a small team and coordinating with suppliers to meet financial targets. The role blends strategic pitching with hands-on project delivery and leverages cross-functional collaboration to drive sustainable activation at scale. /p b Responsibilities /b ul li Lead client satisfaction through liaison with the client team, internal resources, and suppliers /li li Own issue resolution, quality concerns and corrective actions to drive outstanding results /li li Develop and monitor team performance via appraisals, mentoring and training /li li Create account growth strategies, manage opportunities, and oversee financial performance and development plans /li li Provide competitor insights and leverage internal and supplier data to inform decisions /li li Collaborate with Account Director to introduce new services and cost-saving initiatives /li li Provide technical input on projects to uphold high quality standards /li li Prepare regular MI reporting, client relationship plans, and risk management /li li Maintain relationships with key stakeholders and conduct contract reviews and renewals /li /ul b Key requirements /b ul li Advanced client service management experience across multiple vendors/sites /li li Experience with Door Drop and Door to Door services and related commercial considerations /li li Understanding of Royal Mail/distribution rates and cost-saving opportunities /li li Opportunity for progression from Senior Account Management or experienced Account Manager /li li Strong negotiation and consensus-building skills with internal stakeholders /li li Proven track record in account planning, KPI setting, budgeting, forecasting and strategic leadership /li li Proven operational management for client services departments with P L/budget reporting /li li Excellent communication skills (verbal, written, presentation) to influence senior stakeholders /li li Operational print expertise /li /ul ul li Negotiation /li li Stakeholder management /li li Leadership and mentoring /li li P L management /li li Budgeting and forecasting /li li Account planning and KPI development /li /ul
Senior Account Manager (Direct Mail), Manchester employer: HH Global
Join a vibrant and innovative marketing team in Milton Keynes, where creativity and collaboration drive our unique approach to engaging customers in the gaming and entertainment sector. As a Creative Project Manager, you'll benefit from a supportive work culture that values your input and fosters professional growth, while enjoying the excitement of working on bold campaigns that shape memorable experiences. With flexible onsite requirements and opportunities to influence creative processes, this role offers a rewarding environment for those passionate about delivering exceptional projects.
