Senior Account Coordinator (Digital, Print, Events), London

Purpose of the jobThis role is to join a large healthcare client services team, supporting the Account Manager, Senior Account Manager and Account Director, plus the wider client services team in the day-to-day management of a portfolio of international healthcare clients. As a Senior Account Coordinator, you will be responsible for quoting and owning medium complexity projects and running day to day contact with clients. You will be working with internal HH Global teams too, responsible for running a broad spectrum of client project requirements and working closely with the wider client services team owning projects. Your role will ensure projects are completed on time and on budget, to the highest quality, and managing administrative and organizational project work. This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.Key responsibilitiesDay to day client account and project managementAbility to take client briefs and understand client feedbackBe able to communicate that feedback clearly to various internal teams. Work with creative and content studios to deliver client workResponsible, with the relevant Account Manager, for implementation of client projects and campaignsManaging budgets, Purchase Orders and campaigns within time and budgetCreating and maintaining contact reports and client liaison Develop and maintain excellent client and internal relationshipsAdministration support to the account team on project management platform (Screen Dragon/Workfront), our Work in Progress reporting and financial ordering system, HubIdentify key milestones for each project, having agreed them with clientLiaising with in house teams and external vendorsBuilding timing schedules and working with colleagues to agree project plans aligned to those timesCommunicating changes to client and internally to HH Global teamsManaging scope of work changes and informing client of any budget implicationsEnsuring project always remains in scope, on time and within budgetMaintaining regular and effective communication with management teamKnowledge, skills + experienceUnderstanding of ABPI guidelines preferable but training can be givenClient focused with excellent client facing skillsExperience in a marketing or creative agency, ideally in a medical communications agencyAdept at building great relationships, both internally + with clientsA skilled problem solver with an eye for detailPassionate about branding, brand communications and developing the best-in-class campaignsGood organizational, planning and execution skillsExcellent written and verbal communication skills including good listening skillsSupport our client team’s move from supplier to Trusted Advisor by building trust through honesty, transparency and knowledge of our client’s product and therapy areaEducated to degree standard preferably in life sciences / business / marketing#LI-EL1#LI-HybridPayTypeSalaryEmploymentIndicatorRegular