At a Glance
- Tasks: Manage client relationships and deliver exceptional service in a fast-paced environment.
- Company: Join HH Global, a leading provider of marketing procurement solutions in the food retail sector.
- Benefits: Enjoy a dynamic work culture with opportunities for professional growth and development.
- Other info: Flexible working options available; we value diversity and inclusivity in our hiring process.
- Why this job: Be part of innovative projects that make a real impact in the marketing world.
- Qualifications: Experience in account management and client-facing roles is essential; print knowledge preferred.
The predicted salary is between 36000 - 60000 £ per year.
Working with a fast-paced food retail client, you will deliver exceptional client service to marketeers, working alongside the client's other strategic agencies. The client services provided to this group is predominantly point of sale, campaign print collation, nationwide distribution and warehousing services.
As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.
With regard to matters relating to print, the Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further. The Account Manager is required to negotiate costings and timescales for each job and selecting the most appropriate supplier.
Key responsibilities:- Attending WIPs and meetings and taking/influencing key briefs from clients showing a clear understanding of requirements and cascade to local teams globally.
- Deliver excellent service to client with a professional 'can do' attitude at all times.
- Develop and maintain excellent relationships with key contacts.
- Providing technical input and advice on projects as required to achieve high quality standards.
- Take briefs from the client including full specification details, managing key critical path timings, managing through to completion, invoicing and proof of deliveries.
- Suggest alternative options and innovation where possible.
- Produce detailed specifications for internal and external clients based on client knowledge.
- Brief suppliers on client requirements.
- Monitor projects to ensure they are delivered to specification and on time.
- Ensure activity is recorded using the designated company tools.
- Maintain a full understanding of the broad range of HH Global's services and work closely with the internal departments to provide the client with digital services that complement their print.
- Implement new methods and procedures as required.
- Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting.
- Ensure invoicing procedures are followed.
- Able to attend meetings away from the client site as required.
- Press passing when required and often out of normal working hours.
- Work with the Account Director and Senior Account Manager to identify new business opportunities.
- Agree and manage budgets and P+L's.
- Deliver services to meet and exceed contracted SLA's.
- Manage and monitor objectives to meet key business drivers.
- Ensure compliance with Regulatory and Company policies.
- Measure customer satisfaction and take appropriate action.
- Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators).
- Experience in a client facing role is essential.
- Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred.
- Print/POS operational expertise essential, including campaign management and a clear understanding on collate and pack processes and commercials.
- Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred.
- Numerate with a strong commercial understanding.
- Ability to manage multiple projects simultaneously.
- Strong time management and prioritisation skills.
- Able to prioritise workload in a high energy environment.
- Has a high level of technical print knowledge with detailed understanding of different techniques.
- Experienced and confident with press passing.
- Is professional, courteous and calm under pressure.
- Approachable and confident to offer advice in meetings.
- Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations.
- Knowledge of Microsoft Office is essential.
Marketing Procurement - Account Manager employer: HH Global
At HH Global, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. As a Marketing Procurement Account Manager, you will benefit from our commitment to employee growth through ongoing training and development opportunities, while enjoying a supportive culture that values your contributions. Located in a vibrant area, our team thrives on delivering outstanding client service, ensuring that every day is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Marketing Procurement - Account Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for HH Global and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like HH Global are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with HH Global on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at HH Global. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Marketing Procurement - Account Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit HH Global. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of HH Global:Show us that you’ve done your homework! In your application, briefly mention what you admire about HH Global’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at HH Global
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at HH Global will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At HH Global, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
