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- Tasks: Manage client relationships and deliver exceptional service in a fast-paced environment.
- Company: Join HH Global, a leading provider of marketing procurement solutions in the food retail sector.
- Benefits: Enjoy a dynamic work culture with opportunities for professional growth and development.
- Why this job: Be part of innovative projects that make a real impact in the marketing world.
- Qualifications: Experience in account management and client-facing roles is essential; print knowledge preferred.
- Other info: Flexible working options available; we value diversity and inclusivity in our hiring process.
The predicted salary is between 36000 - 60000 £ per year.
Working with a fast-paced food retail client, you will deliver exceptional client service to marketeers, working alongside the client's other strategic agencies. The client services provided to this group is predominantly point of sale, campaign print collation, nationwide distribution and warehousing services.
As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.
With regard to matters relating to print, the Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further. The Account Manager is required to negotiate costings and timescales for each job and selecting the most appropriate supplier.
Key responsibilities:- Attending WIPs and meetings and taking/influencing key briefs from clients showing a clear understanding of requirements and cascade to local teams globally.
- Deliver excellent service to client with a professional 'can do' attitude at all times.
- Develop and maintain excellent relationships with key contacts.
- Providing technical input and advice on projects as required to achieve high quality standards.
- Take briefs from the client including full specification details, managing key critical path timings, managing through to completion, invoicing and proof of deliveries.
- Suggest alternative options and innovation where possible.
- Produce detailed specifications for internal and external clients based on client knowledge.
- Brief suppliers on client requirements.
- Monitor projects to ensure they are delivered to specification and on time.
- Ensure activity is recorded using the designated company tools.
- Maintain a full understanding of the broad range of HH Global's services and work closely with the internal departments to provide the client with digital services that complement their print.
- Implement new methods and procedures as required.
- Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting.
- Ensure invoicing procedures are followed.
- Able to attend meetings away from the client site as required.
- Press passing when required and often out of normal working hours.
- Work with the Account Director and Senior Account Manager to identify new business opportunities.
- Agree and manage budgets and P+L's.
- Deliver services to meet and exceed contracted SLA's.
- Manage and monitor objectives to meet key business drivers.
- Ensure compliance with Regulatory and Company policies.
- Measure customer satisfaction and take appropriate action.
- Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators).
- Experience in a client facing role is essential.
- Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred.
- Print/POS operational expertise essential, including campaign management and a clear understanding on collate and pack processes and commercials.
- Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred.
- Numerate with a strong commercial understanding.
- Ability to manage multiple projects simultaneously.
- Strong time management and prioritisation skills.
- Able to prioritise workload in a high energy environment.
- Has a high level of technical print knowledge with detailed understanding of different techniques.
- Experienced and confident with press passing.
- Is professional, courteous and calm under pressure.
- Approachable and confident to offer advice in meetings.
- Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations.
- Knowledge of Microsoft Office is essential.
Marketing Procurement - Account Manager employer: HH Global
Contact Detail:
HH Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketing Procurement - Account Manager
✨Tip Number 1
Familiarise yourself with the specific needs of the food retail industry. Understanding the nuances of this sector will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the marketing procurement field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience with managing multiple projects and meeting strict SLAs. Be ready to share specific examples that highlight your ability to deliver under pressure, as this is crucial for the Account Manager role.
✨Tip Number 4
Showcase your technical print knowledge during conversations. Being able to speak confidently about print processes and campaign management will set you apart from other candidates and demonstrate your suitability for the role.
We think you need these skills to ace Marketing Procurement - Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and required skills for the Marketing Procurement - Account Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Create a CV that specifically addresses the skills and experiences mentioned in the job description. Emphasise your account management experience, client-facing roles, and any relevant print or digital solutions expertise. Use clear headings and bullet points for easy readability.
Write a Compelling Cover Letter: Your cover letter should reflect your enthusiasm for the role and the company. Discuss your understanding of the fast-paced food retail environment and how you can deliver exceptional client service. Mention specific examples from your past experiences that demonstrate your ability to manage multiple projects and maintain strong client relationships.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at HH Global
✨Understand the Client's Needs
Before the interview, research the fast-paced food retail client you'll be working with. Understand their market position, recent campaigns, and challenges they face. This will help you demonstrate your ability to deliver exceptional client service tailored to their specific needs.
✨Showcase Your Account Management Skills
Be prepared to discuss your previous account management experience, especially in a contracted environment. Highlight specific examples where you've successfully managed multiple projects, met SLAs, and maintained strong relationships with clients and suppliers.
✨Demonstrate Technical Knowledge
Since the role requires a high level of technical print knowledge, brush up on different printing techniques and processes. Be ready to discuss how you've applied this knowledge in past roles, particularly in campaign management and troubleshooting unexpected issues.
✨Exhibit a 'Can Do' Attitude
The job description emphasises a professional 'can do' attitude. During the interview, convey your enthusiasm for the role and your willingness to go the extra mile to ensure client satisfaction. Share examples of how you've approached challenges positively in the past.
