Senior Account Director (Retail Marketing Activation Services), any UK in London

Our Senior Account Directors are responsible for the development and nurturing of key HH Global clients. The role is essential in strengthening relationships with the client, identifying growth opportunities for the business, as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.

Key responsibilities include:

• Building strong relationships with regional client stakeholders.
• Leading and delivering high profile projects.
• Developing solutions that drive ROI.
• Accountability for all project activities, working within a defined framework to achieve both service excellence and financial targets.
• Driving growth with face-to-face engagement with clients.
• Developing talent in the team and connecting our evolving proposition with clients.
• Owning the solution design and execution of a move to a centralized operational excellence model.
• Leading a UK based team of approximately 10 members.
• Managing travel to meet and influence clients.

The solutions we deliver for these clients include Retail Print and Point of Sale Materials, Branded Merchandise, Gifting, Brand Refresh tools, and wider Marketing Activation assets.

Additional key responsibilities:

• Client centric approach, building and retaining strong client relationships.
• Building a network across all markets for project-based activities.
• Team management to ensure successful client engagement.
• Working with marketing to drive awareness and showcase success.
• Identifying new business opportunities and gaining stakeholder buy-in.
• Presenting at director/board level to internal and external stakeholders.
• Responsibility for the financial performance of projects.
• Adherence to reporting and operational requirements.
• Identifying risks to the account and managing them.
• Developing team structures to ensure balance and delivery.
• Ensuring compliance with the Company’s policies and procedures.

Knowledge, skills, and experience required:

• Cross market project delivery and sourcing experience.
• Strong project management skills; able to manage multiple projects simultaneously.
• Proven track record in strategic account management.
• Proficient in financial management of projects.
• Experience in leading direct and indirect reports.
• Previous experience managing complex strategic clients through change.
• Highly skilled in presenting and negotiating with senior stakeholders.
• Strong operational background.
• Able to anticipate issues impacting business units and develop contingency plans.

Essential criteria:

• Experience owning solution design and execution towards a centralized operational excellence model.
• Proven experience of strategic and operational account management across multiple jurisdictions.
• Evidence of setting and driving the strategic vision and direction of an account.
• Ability to balance daily support needs with long-term strategies.
• Seeking challenge, not routine.
• Demonstrable ability to proactively identify new business opportunities within accounts.