Global Facilities Director, UK in London

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people. With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.

Purpose of the Job

The Global Facilities Director is part of the senior leadership team within our Real Estate operation, responsible for overseeing, strategizing and managing all aspects of facilities operations throughout the organization's worldwide presence. This includes the development and execution of building services and facilities management (FM) activities across multiple locations, ensuring every site (from offices to warehouse facilities and other properties) operates with optimal efficiency, safety and sustainability. A key responsibility of this role is the commissioning of services in new locations and projects across the globe, supporting long-term business vision and growth. You’ll collaborate closely with internal stakeholders, cross‑functional project teams and external partners to deliver highly effective facilities solutions. The role also requires the creation and implementation of robust performance measuring and reporting metrics across all areas of responsibility, as well as the implementation and rollout of facilities management (FM) technologies to drive operational excellence. The Global Facilities Director leads a small, agile team of Facilities Managers and office resource colleagues, who are based in key global company locations. This role requires regular worldwide travel and will liaise and collaborate with senior colleagues for the rollout of our new and ever‑evolving portfolio.

Key Responsibilities

• Develop and execute a comprehensive global facilities strategy that encompasses building services and facilities management activities spanning all company locations, in alignment with business objectives and values.
• Lead, mentor, and manage a small, globally distributed team of Facilities Managers and office resource staff, fostering a collaborative and high‑performance culture across regions.
• Oversee the maintenance, repair, and operational integrity of all properties, including the creation and enhancement of building services, consolidated delivery by partners and ensuring regulatory compliance and safety at every site.
• Commission services in new locations and projects globally, ensuring successful start‑up, integration, and operational excellence from day one.
• Manage budgets, contracts, and vendor relationships to deliver cost‑effective, reliable, and high‑quality services.
• Drive sustainability projects, such as energy management, waste reduction and green building initiatives, embedding these practices across all locations.
• Support the cross collaboration between areas of the department for capital projects – including office fit‑outs, relocations, refurbishments, new site launches and the standardisation of building services across the global portfolio.
• Establish, monitor, and continually refine key performance indicators and reporting metrics to measure success across all aspects of the remit, ensuring transparency, accountability, and continuous improvement.
• Lead the implementation and rollout of FM technologies, leveraging digital solutions to enhance service delivery, reporting and operational efficiency.
• Act as the lead for crisis management, business continuity, and emergency response protocols at all facilities.
• Work to maintain BCP validity and risk mitigation approaches.
• Collaborate with senior leadership, HR, IT, project teams, internal stakeholders and external partners to ensure that facilities and building services support employee well‑being, productivity and strategic initiatives.
• Stay current with industry trends, emerging technologies, and best practices in global facilities management and building services.

Knowledge, Skills + Experience

• Bachelor’s degree in Facilities Management, Building Services Engineering, Business Administration or a related field and master’s degree preferred.
• Extensive experience in FM, including hands‑on development, delivery and commissioning of building services and FM activities across multiple international locations and especially workplace.
• Experience in a senior leadership capacity.
• Strong knowledge of health & safety, environmental standards, and regulatory compliance applicable to various countries and building types.
• Health & Safety qualifications (such as NEBOSH, IOSH or equivalent) are highly desirable.
• Demonstrated excellence in project management and organisational skills, with a proven ability to deliver complex projects and standardise services across multiple sites.
• Financial experience in managing sizeable budgets and contracts related to facilities and building operations.
• Exceptional communication and interpersonal skills, with the ability to influence at all levels and foster global collaboration.
• Track record of advancing sustainability, efficiency and operational innovation in facilities and building services management.
• Experience in forming and reporting on clear performance metrics, as well as implementing FM technology solutions globally.
• Proven experience collaborating with internal stakeholders, project teams, and external partners to achieve facilities objectives.
• Strategic thinker with a global perspective.
• Resilient and adaptable in a fast‑changing environment and dedicated to excellence and continuous improvement.
• Recognised leadership and people development capabilities.
• Professional, ethical and trustworthy in all dealings and with a customer first attitude.