At a Glance
- Tasks: Drive growth and improve CRM usage across teams to boost commercial performance.
- Company: Join HH Global, a leader in innovative client engagement solutions.
- Benefits: Flexible working, travel opportunities, and a chance to shape training strategies.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact on sales processes and help teams achieve their goals.
- Qualifications: Experience with Microsoft Dynamics and strong facilitation skills required.
The predicted salary is between 60000 - 80000 £ per year.
Purpose of the Job
This exciting new role with HH Global is to drive measurable improvement in commercial performance by working closely with senior Client Engagement (account management) colleagues to embed consistent, high-quality use of Microsoft Dynamics (CRM) and all associated integrations, Engage (our consultative selling framework) and the Growth team's operating model / ways of working. This role sits within the global training team, with projects and focus prioritized and performance-managed by the Growth function to ensure full alignment with commercial objectives. You can be located anywhere within the UK, but you must be willing to travel for business as required and be present in our London office when necessary.
Key Responsibilities
- Drive growth discipline (not just training)
- Embed consistent, high-quality use of CRM, Engage, and Growth processes across client engagement, business development, and marketing teams
- Actively identify gaps in usage, behavior, and understanding, and intervene to resolve them
- Challenge poor practice and drive adoption of best-in-class growth behaviors
- CRM adoption, quality + commercial use
- Ensure Microsoft Dynamics is used as a commercial tool, not an administrative system
- Drive improvements in pipeline quality and completeness, forecasting accuracy and opportunity management discipline
- Provide hands-on guidance and coaching to teams on how CRM supports real growth outcomes
- Engage framework facilitation
- Facilitate the practical application of Engage in live opportunities and account development
- Support teams in embedding qualification discipline, value-based selling and structured deal progression
- Ensure Engage is actively used in priority pursuits, not just understood in theory
- Growth operating model + RACI enablement
- Translate the growth RACI into practical, usable guidance for teams
- Remove confusion around roles, responsibilities and decision-making
- Identify breakdowns in ways of working and escalate systemic issues
- Targeted training + enablement
- Design and deliver focused, role-based training and enablement interventions aligned to business priorities
- Prioritize high-impact areas including strategic pursuits, underperforming regions or teams and new process or system rollout
- Work with content creation teams to ensure materials are practical, relevant and actionable
- Ongoing first-line support
- Act as a first-line Microsoft Dynamics (and all associated integrations) subject matter expert, providing ongoing user support (for example “How do I do this?”) and ongoing guidance on best practice usage
- Insight + continuous improvement
- Monitor adoption metrics across CRM and Engage to identify performance gaps
- Use data to inform interventions and improvement plans
- Provide structured feedback to growth, sales enablement, and operations on systemic issues
What success looks like
- CRM reflects accurate, consistent, decision-ready commercial data
- Engage is actively used in priority deals, influencing win strategy and progression
- Growth teams demonstrate clear, consistent ways of working aligned to RACI
- Measurable improvement in pipeline quality, deal progression discipline and win rate (as a contributing factor)
Knowledge, Skills + Experience
- Commercial and growth understanding
- Strong understanding of sales processes, pipeline management, and growth functions
- Ability to connect systems, behaviors and commercial outcomes
- CRM expertise
- Strong, hands-on experience with Microsoft Dynamics 365 and core CRM concepts
- Experience driving and supporting CRM adoption in complex, multi-region environments
- Facilitation and behavior change
- Confident facilitation skills with the ability to influence senior stakeholders
- Proven ability to change behaviors, not just deliver training
- Operational thinking
- Strong understanding of governance, ways of working and process design
- Ability to translate complexity into practical, actionable guidance
Director, Sales Enablement Training (Dynamics CRM), London or UK other employer: HH Global
HH Global is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. With the flexibility to work from anywhere in the UK and the opportunity to engage directly with senior stakeholders in our London office, employees benefit from a supportive environment that encourages continuous learning and the practical application of skills. Our commitment to driving commercial performance through high-quality training and enablement ensures that every team member plays a vital role in our success, making this a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Sales Enablement Training (Dynamics CRM), London or UK other
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Director, Sales Enablement Training (Dynamics CRM), London or UK other at HH Global, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including HH Global. Tailor your message to explain why you’re drawn to them and how you can contribute as a Director, Sales Enablement Training (Dynamics CRM), London or UK other. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Director, Sales Enablement Training (Dynamics CRM), London or UK other
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for HH Global:When writing your cover letter, make sure to tailor your message specifically for HH Global. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at HH Global
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show HH Global that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show HH Global that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with HH Global’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
