At a Glance
- Tasks: Support delivery of print projects and maintain client relationships.
- Company: Dynamic retail business focused on print and POS materials.
- Benefits: Flexible working environment with opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and communication.
- Why this job: Join a creative team and make an impact in project delivery.
- Qualifications: Experience in print and strong client engagement skills.
The predicted salary is between 30000 - 40000 £ per year.
As an Account Executive, you will support the delivery of projects by working closely with clients, suppliers, and internal teams to ensure services are delivered professionally, to specification, and on time. You will play a key role in providing excellent customer service and ensuring smooth project coordination. You will help build and maintain positive relationships with client stakeholders, supporting the wider team in delivering company solutions and meeting client expectations.
Day-to-day, you will stay in regular contact with clients and suppliers, assisting in managing relationships and ensuring clear communication throughout each project. Working alongside the Senior Account Executive, you will support activities such as gathering project requirements, coordinating timelines, and liaising with suppliers. You will also assist in reviewing costings and schedules, helping to ensure the most suitable solutions and suppliers are selected for each job.
The areas of spend under management with this retail business is print and point of sale materials (POSM). This role operates on a blended basis between the local HH Global office, client/vendor site(s) and home as necessary.
Key responsibilities:- Support the delivery of print projects, providing technical input where needed
- Assist in taking client briefs, capturing key specifications, and coordinating timelines
- Help identify alternative options and improvements under guidance from senior team members
- Create and update basic project specifications and documentation
- Liaise with suppliers to communicate project requirements
- Provide day-to-day client support, ensuring a high standard of service
- Track project progress to help ensure timely and accurate delivery
- Maintain accurate records and updates using company systems
- Work closely with internal teams to support project delivery, reporting, and admin tasks
- Assist with SLA delivery, invoicing processes, and compliance, while supporting customer satisfaction initiatives
- Client engagement experience within SLA/KPI driven, contracted environments
- Strong client facing skills, building relationships and advising on campaign solutions
- Experience in print, marketing print, and POS procurement
- Solid understanding of POS conceptual development
- Print knowledge and production techniques, including press passing
- Ability to manage multiple projects simultaneously in fast-paced environments
- Strong time management and prioritisation skills
- Skilled in troubleshooting project issues and implementing preventative solutions
- Commercially aware, numerate, and process-driven with a project management mindset
- Confident communicator, able to manage stakeholders, lead where needed
- Experience in print, marketing print, and POS procurement
- Client facing experience
- Strong time management and prioritisation skills
Account Manager (Print), UK in London employer: HH Global
At HH Global, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Account Managers benefit from a supportive environment that encourages professional growth through ongoing training and development opportunities, all while enjoying the flexibility of a blended working model between our local office, client sites, and home. Join us to be part of a team that values strong client relationships and delivers impactful solutions in the print and POS sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Print), UK in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HH Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HH Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager (Print), UK in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HH Global:Your cover letter is your chance to shine! Tell us why you want to work at HH Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HH Global!
How to prepare for a job interview at HH Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
