At a Glance
- Tasks: Manage client relationships and deliver innovative digital marketing solutions.
- Company: Join HH Global, a leader in responsible marketing activation services.
- Benefits: Competitive salary, flexible working, and a diverse, inclusive culture.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Make a real impact in healthcare marketing while growing your career.
- Qualifications: Experience in client service management and understanding of the healthcare sector.
The predicted salary is between 37800 - 46200 £ per year.
Join the global leader in responsible marketing activation services. At HH Global, we help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation. We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing execution at scale.
Purpose of the Job
Our Account Managers are responsible for managing and delivering solutions for our clients through close work with internal teams and local partners. Our client is a global brand within the Life Sciences sector. We deliver their website content aimed at Doctors and Nurses (healthcare professionals - HCPs) and patients. Most of our work is digital based and we originate and design content with scientific content. You'll need experience of working with clients and delivering ongoing solutions to resolve their challenges - taking ownership of various relationships and developing them further.
We are looking for an experienced and passionate account handler with strong experience within a medical communications agency, with an understanding of ABPI. Given the client growth, an interest in digital marketing is a must have requirement. This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.
Key responsibilities
- Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible - own the process.
- Provide technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service.
- Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required - collaborate across multiple teams and utilize HH Global’s full-service offering.
- Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records.
- Agree and manage budgets and P+Ls, ensuring profit is maximized through analysis of performance.
- Deliver services to meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies.
Knowledge, skills + experience
- Advanced client service management experience, including time spent working on developing and maintaining client relationships and across multiple vendors.
- Healthcare Creative agency background, MedEd or MedComms.
- Sound understanding of science and medicine, the healthcare environment and the pharmaceutical industry.
- Digitally savvy and a willingness to find new and exciting ways to communicate using healthcare/pharmaceutical insight to help shape the clients’ brands strategic or tactical plans.
- Understand and have the ability to apply the ABPI code of practice where required.
- Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement.
- A proven track record of operational management for client services departments, P+L / budget management and account level financial reporting.
- Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority.
What success looks like
- The client(s) view HH Global as a valued strategic partner and consistently rate service highly.
- Projects are delivered on time, on budget, and to agreed quality standards.
- The generation of increased client revenue through successful organic growth initiatives.
- Service levels, KPIs, and contractual commitments are consistently met or exceeded.
- Strong stakeholder management results in efficient issue resolution and long-term client retention.
Essential criteria
- Healthcare Creative agency background, MedEd or MedComms.
- Sound understanding of science and medicine, the healthcare environment and the pharmaceutical industry.
- Based in London or Basingstoke.
You belong in our global community. Belonging is at the heart of HH Global. We don’t just talk about inclusion; our teams recognize it as a fundamental part of our culture. Join the global leader in responsible marketing activation services and bring your authentic self to a team that values you for who you are. We welcome job applications from all suitably qualified candidates and will make reasonable adjustments to our recruitment process to accommodate you.
Account Manager (Digital), London employer: HH Global
Join a vibrant and innovative marketing team in Milton Keynes, where creativity and collaboration drive our unique approach to engaging customers in the gaming and entertainment sector. As a Creative Project Manager, you'll benefit from a supportive work culture that values your input and fosters professional growth, while enjoying the excitement of working on bold campaigns that shape memorable experiences. With flexible onsite requirements and opportunities to influence creative processes, this role offers a rewarding environment for those passionate about delivering exceptional projects.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Digital), London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for HH Global and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like HH Global are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with HH Global on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at HH Global. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Account Manager (Digital), London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit HH Global. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of HH Global:Show us that you’ve done your homework! In your application, briefly mention what you admire about HH Global’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at HH Global
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at HH Global will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At HH Global, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
