At a Glance
- Tasks: Support clients by managing projects and delivering exceptional service with a keen eye for detail.
- Company: Join a dynamic team at a leading FMCG company in Deeside.
- Benefits: Flexible hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Access to the Deeside site three times a week is required.
- Why this job: Be a key player in client success while developing valuable skills in a supportive environment.
- Qualifications: Experience in business administration and strong communication skills are essential.
The predicted salary is between 36000 - 44000 £ per year.
Purpose of the job
Our Account Executives work closely with suppliers and internal contacts to deliver services to our clients professionally, to specification and on time. You will be responsible for delivering excellent client service, reporting and project delivery as well as developing and maintaining strong relationships with key client stakeholders and suppliers - all in line with KPIs, SLAs and client brief / expectations. You’ll play a pivotal role in client account success by providing administrative expertise and general support to ensure the smooth running of our activities. The areas of spend under management with this FMCG client are Temporary + Permanent Point of Sale Materials (POSM) solutions. This role operates on a blended basis between the client / vendor site(s) and home as necessary. The client is based in Deeside, and you need to be able to readily access that location three times per week.
Key responsibilities
- Support the Client Engagement team in delivering exceptional service, building and maintaining a full understanding of HH Global’s capabilities.
- Produce detailed specifications for internal and external parties, ensuring essential requirements such as technical details and key dates are captured.
- Brief suppliers on client requirements and then monitor projects to ensure they are delivered to specification, on time and in line with SLA - recording activity and progress using the designated company tools.
- Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking + distributing various internal and client reports.
Knowledge, skills + experience
- Business Administration experience within a client services team where you are directly engaging with clients.
- Numerate with a commercial bias / understanding and able to manage multiple projects simultaneously.
- A keen eye for detail plus developed time management and prioritization skills.
- Excellent communication skills - verbal, written + presentation.
- MS 365 capability especially Excel.
- Print knowledge desirable but not essential.
- Strong time management and prioritization skills.
Essential criteria
- Business Administration experience within a client facing environment.
- Able to access the client site in Deeside three times per week.
- Strong Microsoft Excel skills (V Lookups).
Account Executive / Coordinator (Temporary + Permanent POSM), Deeside employer: HH Global
Join a vibrant and innovative marketing team in Milton Keynes, where creativity and collaboration drive our unique approach to engaging customers in the gaming and entertainment sector. As a Creative Project Manager, you'll benefit from a supportive work culture that values your input and fosters professional growth, while enjoying the excitement of working on bold campaigns that shape memorable experiences. With flexible onsite requirements and opportunities to influence creative processes, this role offers a rewarding environment for those passionate about delivering exceptional projects.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive / Coordinator (Temporary + Permanent POSM), Deeside
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HH Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HH Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Executive / Coordinator (Temporary + Permanent POSM), Deeside
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HH Global:Your cover letter is your chance to shine! Tell us why you want to work at HH Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HH Global!
How to prepare for a job interview at HH Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
