At a Glance
- Tasks: Manage client relationships and deliver exceptional service while driving business growth.
- Company: Dynamic company in the FMCG sector with a focus on innovation.
- Benefits: Flexible working options, competitive salary, and opportunities for professional development.
- Other info: Hybrid working model with a supportive and energetic work environment.
- Why this job: Join a vibrant team and make a real impact in client engagement and project delivery.
- Qualifications: Experience in account management and client-facing roles, preferably in the POS industry.
The predicted salary is between 35000 - 45000 £ per year.
As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.
You will also proactively identify, develop and convert new business opportunities within existing accounts, driving organic growth through strategic client engagement and value-based selling. You'll need experience of working with clients and delivering ongoing solutions to resolve their challenges - taking ownership of various relationships and developing them further. The areas of spend under management with this FMCG client are Permanent Point of Sale Fixtures (POSF) solutions; any temporary point of sale experience would be beneficial, but not essential. This role operates on a blended basis between the local HH Global office, client/vendor site(s) and home as necessary.
Key Responsibilities
- Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible - own the process.
- Produce detailed specifications for internal and external clients based on client knowledge.
- Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records.
- Deliver a high level of customer service.
- Monitor projects to ensure they are delivered to specification and on time.
- Ensure activity is recorded using the designated company tools.
- Maintain a full understanding of the broad range of HH Global's services and work closely with the internal departments.
- Implement new methods and procedures as required.
- Ensure invoicing procedures are followed.
- Proactively identify, pursue and close new business opportunities within existing accounts to drive revenue growth.
- Develop account development plans, leading to cross-sell initiatives across HH Global’s full suite of services as part of a strategic growth plan.
- Own and build a strong pipeline of opportunities within the account.
- Agree and manage budgets and P+Ls.
- Ensure profit is maximised through analysis of performance.
- Deliver services to meet and exceed contracted SLAs.
- Manage and monitor objectives to meet key business drivers.
- Ensure compliance with Regulatory and Company policies.
- Measure customer satisfaction and take appropriate action.
Knowledge, Skills + Experience
- Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators).
- Experience in a client facing role is essential.
- Experience in liaising directly with clients and advising on permanent POS solutions is preferred.
- Previous experience working in permanent POS industry is essential.
- Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred.
- Leadership and management experience is desirable.
- Numerate with a strong commercial understanding.
- Ability to manage multiple projects simultaneously.
- Strong time management and prioritisation skills.
- Able to prioritise workload in a high energy environment.
- Is professional, courteous and calm under pressure.
- Process driven, with an eye to sales and business development.
- Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations.
- Knowledge of Microsoft Office and Google Apps is preferred but not essential.
Essential Criteria
- Account management experience within a retail and/or FMCG environment.
- Experience in a client facing role.
- Previous experience working in permanent POS industry is essential.
- Experience in growing an existing client account.
Account Manager (Permanent POSM), Birmingham employer: HH Global
At HH Global, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As an Account Manager in Birmingham, you'll benefit from a blended working model that promotes flexibility while engaging with key clients in the FMCG sector. We are committed to your professional growth, providing ample opportunities for development and a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Permanent POSM), Birmingham
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager (Permanent POSM), Birmingham at HH Global, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including HH Global. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager (Permanent POSM), Birmingham. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager (Permanent POSM), Birmingham
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for HH Global:When writing your cover letter, make sure to tailor your message specifically for HH Global. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at HH Global
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show HH Global that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show HH Global that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with HH Global’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
