At a Glance
- Tasks: Manage client relationships and deliver innovative solutions in a dynamic environment.
- Company: Join a leading FMCG company with a focus on collaboration and growth.
- Benefits: Flexible working options, competitive salary, and opportunities for professional development.
- Other info: Work in a hybrid model, balancing office, client sites, and home.
- Why this job: Make a real impact by driving client success and developing your career.
- Qualifications: Experience in client service management and project delivery is essential.
The predicted salary is between 35000 - 45000 £ per year.
Our Account Managers are responsible for managing and delivering solutions for our clients through close work with internal teams and local partners. You'll need experience of working with clients and delivering ongoing solutions to resolve their challenges - taking ownership of various relationships and developing them further. The areas of spend under management with this FMCG client are Permanent Point of Sale Materials (POSM) solutions and so experience in this area is required - any Temporary POSM experience would be beneficial. This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.
Key Responsibilities
- Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible.
- Offer technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service.
- Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required - collaborate across multiple teams and utilize HH Global’s full-service offering.
- Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records.
- Provide services that meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies.
- Proactively identify, develop and convert new business opportunities within existing accounts, driving organic growth through strategic client engagement and value-based selling.
Knowledge, Skills + Experience
- Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs.
- Experience in the service lines / product areas outlined above.
- Commercial bias / understanding and the ability to manage multiple projects simultaneously through time management + prioritization skills.
- Project Management mindset - process driven with a focus on sales and business development.
- Experience in troubleshooting unexpected project issues and implementing preventative measures.
- Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority.
Account Manager (Permanent POSM), Baldock or UK other employer: HH Global
At HH Global, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Account Managers enjoy a flexible blended working environment between our Baldock office, client sites, and home, ensuring a healthy work-life balance while engaging in meaningful projects that drive client success. With a strong focus on employee growth, we provide ample opportunities for professional development and the chance to work with leading FMCG clients, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Permanent POSM), Baldock or UK other
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HH Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HH Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager (Permanent POSM), Baldock or UK other
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HH Global:Your cover letter is your chance to shine! Tell us why you want to work at HH Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HH Global!
How to prepare for a job interview at HH Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
