Account Manager (Print), UK

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.

With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.

Purpose of the job

As an Account Executive, you will support the delivery of projects by working closely with clients, suppliers, and internal teams to ensure services are delivered professionally, to specification, and on time. You will play a key role in providing excellent customer service and ensuring smooth project coordination. You will help build and maintain positive relationships with client stakeholders, supporting the wider team in delivering company solutions and meeting client expectations.

Day‑to‑day, you will stay in regular contact with clients and suppliers, assisting in managing relationships and ensuring clear communication throughout each project. Working alongside the Senior Account Executive, you will support activities such as gathering project requirements, coordinating timelines, and liaising with suppliers. You will also assist in reviewing costings and schedules, helping to ensure the most suitable solutions and suppliers are selected for each job. The areas of spend under management with this retail business are print and point‑of‑sale materials (POSM). This role operates on a blended basis between the local HH Global office, client/vendor site(s) and home as necessary.

Key Responsibilities

• Support the delivery of print projects, providing technical input where needed
• Assist in taking client briefs, capturing key specifications, and coordinating timelines
• Help identify alternative options and improvements under guidance from senior team members
• Create and update basic project specifications and documentation
• Liaise with suppliers to communicate project requirements
• Provide day‑to‑day client support, ensuring a high standard of service
• Track project progress to help ensure timely and accurate delivery
• Maintain accurate records and updates using company systems
• Work closely with internal teams to support project delivery, reporting, and admin tasks
• Assist with SLA delivery, invoicing processes, and compliance, while supporting customer satisfaction initiatives

Knowledge, Skills + Experience

• Client engagement experience within SLA/KPI driven, contracted environments
• Strong client‑facing skills, building relationships and advising on campaign solutions
• Experience in print, marketing print, and POS procurement
• Solid understanding of POS conceptual development
• Print knowledge and production techniques, including press passing
• Ability to manage multiple projects simultaneously in fast‑paced environments
• Strong time management and prioritisation skills
• Skilled in troubleshooting project issues and implementing preventative solutions
• Commercially aware, numerate, and process‑driven with a project management mindset
• Confident communicator, able to manage stakeholders, lead where needed

Essential Criteria

• Experience in print, marketing print, and POS procurement
• Client‑facing experience
• Strong time management and prioritisation skills

We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law. We will make reasonable adjustments to the recruitment process to accommodate any disability.

Please note that we carry out a variety of pre‑employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.