Account Manager (Permanent POSM), UK

Purpose of the Job

This Account Manager position working with our leading Consumer Electronics Brand client is responsible for the execution of permanent retail fixture projects. You will be the beating heart of your projects, working closely with departments in the business to facilitate all aspects of the project’s development and execution. Your job starts on receipt of the client brief and finishes at delivery or installation for the client. You’ll work directly with the client and internal team members as the key project owner, gather all relevant project data, and make sure deliverables are on time and to budget. Strong spreadsheet and data management skills are required, particularly when working with Google Docs, as this is the client's preferred way of working. The areas of spend under management for this leading Consumer Electronics Brand include permanent POSM. This role operates on a blended basis between the local HH Global office, client/vendor site(s) and home as necessary.

Key Responsibilities

• Fully understand client requirements, ensuring all information is accurate and complete.
• Establish realistic, achievable budgets and timelines, particularly for design and supply.
• Communicate requirements clearly and empower teams to deliver successfully.
• Lead project kick‑off and handover meetings across Concept, Technical Design, and Supply.
• Create, manage, and enforce comprehensive project plans with aligned internal and external milestones.
• Act as the primary client lead for project delivery and stakeholder communication.
• Assess and communicate the impact of project changes pre‑ and post‑order.
• Build and maintain client‑facing project tools (timelines, budgets, trackers, CPAs).
• Verify and control cost estimates, documenting assumptions and ensuring budget accuracy.
• Monitor budget and schedule compliance, escalating risks and driving cost improvements.
• Set and adjust team priorities, resolving issues and unblocking delivery challenges.
• Lead cross‑functional meetings and drive continuous improvement through performance review and efficiency initiatives.

Knowledge, Skills and Experience

• Strong track record of successful customer management with bespoke projects, preferably in permanent materials such as wood, plastics and steel.
• Technical knowledge of POSM campaign management; experience working with Consumer Electronics Brands is ideal.
• Experience working directly with global brands or retailers.
• Experience with Microsoft Office, including strong Excel skills.
• Good written and verbal communication skills.
• Good interpersonal and motivational skills.
• Highly numerate and able to analyze and add value to information.
• Attention to detail and well‑developed organizational skills, able to multi‑task on simultaneous projects while working with multiple clients.
• Demonstrates ability to take initiative and solve problems independently; does not wait to be told exactly what to do.
• Excellent communication skills – the ability to engage with our client and build strong longstanding relationships.
• Experience within client engagement roles across a range of project and spend areas detailed above.
• A strong focus on operational excellence – a highly organized, structured and trustworthy individual that can balance working within a fast‑paced environment while maintaining an excellent level of service delivery.
• Commercial awareness – experience of working with a supply chain to deliver against committed savings using various commercial methodologies.

HH Global is an equal opportunities employer and welcomes all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.