Account Manager (Permanent POSM), London | Birmingham | Manchester | Wakefield or UK other

Who We Are

HH Global are the leader in tech‑enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry‑leading technology and the passionate expertise of our people. With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent worldwide to partner with our clients to create big impact through big ideas.

Purpose of the Job

This Account Manager position works with our leading Consumer Electronics Brand client and is responsible for the execution of permanent retail fixture projects. As the project owner, you manage all aspects of the project’s development and execution from client brief to delivery or installation, working closely with internal teams and the client.

Key Responsibilities

• Fully understand client requirements, ensuring all information is accurate and complete.
• Establish realistic, achievable budgets and timelines, particularly for design and supply.
• Communicate requirements clearly and empower teams to deliver successfully.
• Lead project kick‑off and hand‑over meetings across Concept, Technical Design, and Supply.
• Create, manage, and enforce comprehensive project plans with aligned internal and external milestones.
• Act as the primary client lead for project delivery and stakeholder communication.
• Assess and communicate the impact of project changes pre‑ and post‑order.
• Build and maintain client‑facing project tools (timelines, budgets, trackers, CPAs).
• Verify and control cost estimates, documenting assumptions and ensuring budget accuracy.
• Monitor budget and schedule compliance, escalating risks and driving cost improvements.
• Set and adjust team priorities, resolving issues and unblocking delivery challenges.
• Lead cross‑functional meetings and drive continuous improvement through performance review and efficiency initiatives.

Knowledge, Skills + Experience

• Strong track record of successful customer management with bespoke projects, preferably in permanent materials such as wood, plastics and steel.
• Technical knowledge of POSM campaign management; experience with Consumer Electronics Brands is ideal.
• Experience working directly with global brands or retailers.
• Proficiency in Microsoft Office, especially advanced Excel skills.
• Excellent written and verbal communication skills.
• Good interpersonal and motivational skills.
• Highly numerate, able to analyze and add value to information.
• Attention to detail and well‑developed organisational skills, capable of multi‑tasking on simultaneous projects while serving multiple clients.
• Demonstrates initiative and problem‑solving independently, does not wait for explicit instructions.

Essential Criteria

• Excellent communication skills – ability to engage with our client and build strong longstanding relationships.
• Experience within Client Engagement roles across a range of project and spend areas detailed above.
• Technical knowledge of POSM campaign management.
• A strong focus on operational excellence – highly organised, structured and trustworthy, able to balance a fast‑paced environment while delivering excellent service.
• Commercial awareness – experience working with a supply chain to deliver against committed savings using various commercial methodologies.

We thank all applicants for their interest in a career with us. HH Global is an equal‑opportunity employer and welcomes all suitably qualified candidates from any background, especially those protected by law. We will make reasonable adjustments to the recruitment process to accommodate any disability. If you require this job advert in an alternative format or need assistance, please contact HR.EMEA@hhglobal.com.

Please note that we carry out pre‑employment background checks appropriate for the country in which you are based, which may include employment history, right to work, identity, professional qualifications, criminal record, sanction file, and/or CIFAS checks.