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- Tasks: As an Account Manager, you'll deliver top-notch client service and manage exciting projects.
- Company: Join HH Global, a dynamic player in the advertising services industry, focused on innovative solutions.
- Benefits: Enjoy flexible working options, a supportive team culture, and opportunities for professional growth.
- Why this job: This role offers hands-on experience with clients and a chance to make a real impact in marketing.
- Qualifications: Ideal candidates should have experience in print production and strong project management skills.
- Other info: We're committed to diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
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Purpose of the job
Working with a fast-paced food retail client, you will deliver exceptional client service to marketeers, working alongside the clients’ other strategic agencies. The client services provided to this group is predominantly, promotional items, commercial print, door drops and warehousing services.
Purpose of the job
Working with a fast-paced food retail client, you will deliver exceptional client service to marketeers, working alongside the clients’ other strategic agencies. The client services provided to this group is predominantly, promotional items, commercial print, door drops and warehousing services.
As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.
With regard to matters relating to print, the Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further. The Account manager is required to negotiate costings and timescales for each job and selecting the most appropriate supplier.
Key Responsibilities
- Attending WIPs and meetings and taking / influencing key briefs from clients showing a clear understanding of requirements and cascade to local teams globally
- Deliver excellent service to client with a professional \’can do\’ attitude at all times
- Develop and maintain excellent relationships with key contacts
- Providing technical input and advice on projects as required to achieve high quality standards
- Take briefs from the client including full specification details, managing key critical path timings, managing through to completion, invoicing and proof of deliveries
- Suggest alternative options and innovation where possible
- Produce detailed specifications for internal and external clients based on client knowledge
- Brief suppliers on client requirements
- Monitor projects to ensure they are delivered to specification and on time
- Ensure activity is recorded using the designated company tools
- Maintain a full understanding of the broad range of HH Global’s services and work closely with the internal departments to provide the client with digital services that complement their print
- Implement new methods and procedures as required
- Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting
- Ensure invoicing procedures are followed
- Able to attend meetings away from the client site as required
- Press passing when required and often out of normal working hours
- Work with the Account Director and Senior Account Manager to identify new business opportunities
- Agree and manage budgets and P&L’s
- Deliver services to meet and exceed contracted SLA’s
- Manage and monitor objectives to meet key business drivers
- Ensure compliance with Regulatory and Company policies
- Measure customer satisfaction and take appropriate action
Knowledge, Skills + Experience
- Experience in varying areas of print production
- Print / POS operational expertise essential, including campaign management and a clear understanding on collate and pack processes and commercials
- Able to plan and co-ordinate multiple client campaigns
- Experience and a clear understanding of all aspects of Door-to-Door services and solutions. Covering customer profiling, door to door delivery/execution, potential future trial options and commercials
- Providing competitor insights to the client, leaning into internal sources and suppliers
- Numerate with a strong commercial understanding
- Ability to manage multiple projects simultaneously
- Strong time management and prioritisation skills
- Able to work under pressure and to tight deadlines, with a good sense of humour
- Has a high level of technical print knowledge with detailed understanding of different techniques
- Experienced and confident with press passing
- Is professional, courteous and calm under pressure
- Has a project management mind-set
- Process driven, with an eye to sales and business development
- Approachable and confident to offer advice in meetings
- Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
- Knowledge of Microsoft Office Suite is preferred
- Microsoft Excel skills (formula\’s, v look ups, filters, custom sort)
- Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred
- Experience in a client facing role is essential
- Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred
- Account management experience, working within a contracted environment to strict SLA\’s (service level agreements) and KPI\’s (key performance indicators)
- Previous experience working in print production/marketing print procurement essential
- Leadership and management experience is desirable
- Agile working based in our Manchester office or client office
We thank all applicants in advance for their interest in this position.
HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.
We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to [email protected]
Please note that we carry out a variety of pre-employment background checks, which are appropriate for the country that you are based in. These may include some of the following; employment history, right to work, identity and validity of professional qualifications (if applicable) checks. In some countries, criminal background, sanction file and / or CIFAS checks may apply. If you have any questions relating to this, please reach out to [email protected] in the first instance.
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Advertising Services
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Account Manager employer: HH Global
Contact Detail:
HH Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the specific services offered by HH Global, especially in print production and promotional items. Understanding their offerings will help you speak confidently about how you can contribute to their client service goals.
✨Tip Number 2
Network with current or former employees of HH Global on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Account Manager role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your experience with managing multiple projects and client relationships. Be ready to share specific examples that demonstrate your ability to deliver exceptional service under pressure, as this is crucial for the role.
✨Tip Number 4
Brush up on your technical print knowledge and be prepared to discuss various print techniques and processes. This will show your potential employer that you have the expertise needed to advise clients effectively.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in print production and client-facing roles. Use specific examples that demonstrate your ability to manage multiple projects and deliver exceptional client service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, especially your experience in managing client relationships and delivering high-quality services.
Showcase Relevant Skills: Emphasise your technical knowledge of print processes and your ability to negotiate with suppliers. Highlight your project management skills and your experience in meeting tight deadlines while maintaining a positive attitude.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with client management and project delivery. Be ready to discuss specific challenges you've faced and how you overcame them, as well as your approach to maintaining strong client relationships.
How to prepare for a job interview at HH Global
✨Understand the Client's Needs
Before the interview, research HH Global and their food retail client. Understand their services, especially in promotional items and print production. This will help you demonstrate your knowledge of their operations and how you can contribute.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience managing multiple projects simultaneously. Highlight specific examples where you successfully coordinated campaigns under tight deadlines, as this is crucial for the Account Manager role.
✨Demonstrate Strong Communication Abilities
Since the role involves liaising with clients and suppliers, practice articulating your thoughts clearly. Prepare to discuss how you've built and maintained relationships with key stakeholders in previous roles.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your print production knowledge. Be ready to answer questions about different printing techniques and how they apply to client needs, showcasing your expertise in the field.
