Account Growth / Transformation Director (Retail Point of Sale Materials) UK

Who We Are

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people. With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.

Purpose of the Job

You will be responsible for leading a client specific transformation program within HH Global. This will include identifying and driving change proactively both internally and within senior client stakeholders, ensuring everyone is aligned to a shared vision and strategic roadmap. Reporting into the Global Account Director, and working collaboratively with the BAU regional account teams, this role will set the vision and lead the way in delivering a best-in-class operating program that unlocks value, provides client satisfaction and drives business growth across retail marketing activation channels. As the owner of the transformation activities within this key client you will immerse yourself in our client's marketing communities to ensure understanding and alignment to their overall vision. You will work in collaboration with the internal BAU teams and coordinate with the wider HH Global support teams to take both client and internal teams on a program of change, documenting progress and identifying future opportunities. Our client is looking for change, and the right attitude, approach and expertise will be critical to gaining trust and leading this change.

Key Responsibilities

• Create a partnership relationship and sense of community with client stakeholders
• Responsibility for the global transformation program to be undertaken with our client, balancing the different levels of maturity and pace-requirements within each market
• Work collaboratively with the BAU and internal support teams to create and deliver against a client transformation roadmap
• Identify opportunities and implement initiatives / technology that improve process efficiency and drive increased revenue opportunities
• Provide program delivery governance, expertise and reporting as part of the client engagement team ensuring we are delivering to the requirements of our client contracts
• Develop and deliver a suitable communication plan to ensure we share success across stakeholders on a global scale
• Drive the client sustainability and innovation agenda, working with key SMEs within the business to ensure we are leading the way across each market

Knowledge, Skills + Experience

• Substantial experience managing client relationships across marketing and procurement
• Proven and extensive client experience within the Retail industry
• In-depth operational experience delivering services to clients
• Strong experience in Marketing Activation, ideally within Print, Point of Sale Materials (POSM) + Permanent display
• Significant experience of working with multinational stakeholder groups
• Experience of development and delivery within multiple markets
• Demonstrable experience of developing and delivering results driven transformational change programs
• Can identify business issues and develop risk mitigation strategies
• Strong presentation skills, ability to present convincingly to a senior audience
• Excellent analysis and critical thinking skills
• Committed to quality, continuous improvement and operational excellence
• Strong interpersonal skills, able to develop relationships with clients and colleagues
• Organised, effective under pressure and able to consistently deliver
• Demonstrate strength numerically, financially and commercially
• Attention to detail, an eye for accuracy and a passion for punctuality

Essential Criteria

• Have had global agency experience in marketing activation across Retail within a senior client facing role
• Strategic mindset
• Strong operational mindset, the role will be required to set up processes and procedures bespoke to this client
• Great at building presentations that deliver a strong, cohesive message
• Analytical

We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law. We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com. Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.