At a Glance
- Tasks: Lead and develop innovative CX strategies and campaigns for high-profile clients.
- Company: Dynamic marketing agency focused on customer experience and innovation.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team and thrive in a hybrid working environment.
- Why this job: Make a real impact by transforming data into actionable insights for clients.
- Qualifications: Extensive experience in CX, CRM, and multi-channel marketing strategy.
The predicted salary is between 36000 - 44000 £ per year.
This role requires you to develop, lead and work on strategic programmes and campaigns, providing consultancy to clients on CX initiatives and providing best practice advice to help meet their marketing challenges. You'll work as part of a team with Client Engagement and other Strategists. We are seeking a confident presenter able to articulate complex data-driven insights into clear and compelling proposals, presentations and briefs. This is a senior, client-facing role and requires customer orientation, a focus on innovation and results. This role operates on a blended basis between the local HH Global office, client site(s) when required and home as necessary. The primary client is UK south based, so a southerly location is preferred.
Key responsibilities
- Develop CX strategies, CX programmes, campaign plans and consumer journeys in order to support communication activities.
- Confidently present strategic proposals and analysis projects to senior clients, using storytelling to excite and inspire.
- Ensure all outputs such as marketing strategy, analysis or technology solutions satisfy the business requirements.
- Write comprehensive briefs to reflect client requirements.
- Support the Client Engagement team in identifying and developing opportunities within existing clients for growth.
- Identify projects’ potential issues for client or third parties and propose solution options for agreement with internal teams, senior management (where necessary) and client.
- Provide accurate work assessments to deliver on time to maximize revenue opportunities.
- Select and provide the most appropriate strategic advice to support the client’s business objectives.
Knowledge, skills + experience
- Considerable experience within Brand / CX / CRM / data strategy.
- Practical and hands-on experience of strategy, planning and analysing multi-channel marketing activity, with a focus on Digital.
- Sound experience of working with high profile clients (ideally both B2B and B2C, across several industry sectors) at a senior level.
- Considerable experience of leading large scale multi-channel marketing strategy/campaign/technology/insight led and BI projects within the Marketing industry.
- Communicating – able to work and communicate well with non-data literate or data literate stakeholders at any level, to show how insights can support customer engagement strategies.
- Able to read an audience, balancing delivery between the macro and micro picture, happy to go into the detail but equally comfortable providing a ‘helicopter’ view to get the key points across and generate consensus among a senior audience.
- Able to present in an articulate and engaging way – able to take ideas and make them come alive in presentations using software and visual aids.
- Sound analytical understanding and ability to translate analysis into insights, into action.
- Able to sell and influence clients and internal stakeholders using different techniques and approaches.
- Able to build strong relationships based on mutual trust and respect.
- Have a detailed knowledge of CX Technologies available in the marketplace and how they can be applied to develop insight, strategy, campaign planning and reporting.
- Understand how digital, social and offline data can be integrated into CX programmes.
- Proactive, resourceful, capable of multi-tasking and problem solving under pressure.
- Have a sound industry knowledge, keeping abreast of developments that may impact our clients.
What success looks like
- Develops and delivers insight-led CX strategies, customer journeys and multi-channel programmes that measurably improve customer engagement and help our client achieve their marketing and business objectives.
- Acts as a trusted senior advisor to the client, confidently presenting complex insights and strategic recommendations in a compelling way that inspires confidence, secures buy-in and influences decision-making.
- Transforms data, analysis and market intelligence into clear, actionable strategies and briefs, ensuring all recommendations are commercially relevant, customer-centric and execution-ready.
- Identifies and unlocks growth opportunities within the existing client relationship, contributing to increased strategic engagement, expanded scopes of work and long-term account development.
- Leads strategic projects with confidence and accountability, proactively managing risks, solving complex challenges and consistently delivering high-quality outputs on time and to client expectations.
Senior CX Strategist, Basingstoke in Hampshire employer: HH Global Group
HH Global Group is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong focus on employee growth, we offer comprehensive training and development opportunities, empowering our team to excel in their roles. Our hybrid working model promotes flexibility and collaboration, making it an ideal environment for those seeking meaningful and rewarding careers in sales enablement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CX Strategist, Basingstoke in Hampshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HH Global Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HH Global Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior CX Strategist, Basingstoke in Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HH Global Group:Your cover letter is your chance to shine! Tell us why you want to work at HH Global Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HH Global Group!
How to prepare for a job interview at HH Global Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
