Account Manager (Permanent POSM), Flexible UK location

HH Global is the leader in tech‑enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and advanced sustainability capabilities, delivered at scale through industry‑leading technology and passionate expertise.

Purpose of the Job

This Account Manager position works with our leading Consumer Electronics Brand client and is responsible for the execution of permanent retail fixture projects. As the project owner, you work closely with internal and external teams to facilitate all aspects of the project’s development and execution. Your role starts on receipt of the client brief and ends at delivery or installation for the client. You gather all relevant project data, ensuring deliverables are on time and within budget. Strong spreadsheet and data management skills are required, particularly proficiency with Google Docs, as this is the client’s preferred way of working. The areas of spend under management are permanent POSM. This role operates on a blended basis between the local HH Global office, client/vendor sites and home as necessary.

Key Responsibilities

• Fully understand client requirements, ensuring all information is accurate and complete.
• Establish realistic, achievable budgets and timelines, particularly for design and supply.
• Communicate requirements clearly and empower teams to deliver successfully.
• Lead project kick‑off and hand‑over meetings across Concept, Technical Design, and Supply.
• Create, manage, and enforce comprehensive project plans with aligned internal and external milestones.
• Act as the primary client lead for project delivery and stakeholder communication.
• Assess and communicate the impact of project changes pre‑ and post‑order.
• Build and maintain client‑facing project tools (timelines, budgets, trackers, CPAs).
• Verify and control cost estimates, documenting assumptions and ensuring budget accuracy.
• Monitor budget and schedule compliance, escalating risks and driving cost improvements.
• Set and adjust team priorities, resolving issues and unblocking delivery challenges.
• Lead cross‑functional meetings and drive continuous improvement through performance review and efficiency initiatives.

Knowledge, Skills & Experience

• Strong track record of successful customer management with bespoke projects, preferably in permanent materials such as wood, plastics, and steel.
• Technical knowledge of POSM campaign management. Experience working with Consumer Electronics Brands would be ideal.
• Experience working directly with global brands or retailers.
• Experience with Microsoft Office, including strong Excel skills.
• Good written and verbal communication skills.
• Good interpersonal and motivational skills.
• Highly numerate and able to analyze and add value to information.
• Attention to detail and well‑developed organizational skills, able to multitask on simultaneous projects while working with multiple different clients.
• Demonstrates ability to take initiative and problem‑solve independently; does not wait to be told exactly what to do.

Essential Criteria

• Excellent communication skills – the ability to engage with our client and build strong longstanding relationships.
• Experience within Client Engagement role(s) across a range of the project and spend areas detailed above.
• Technical knowledge of POSM campaign management.
• A strong focus on operational excellence – a highly organised, structured and trustworthy individual that can balance working within a fast‑paced environment whilst maintaining an excellent level of service delivery.
• Commercial awareness – experience of working with a supply chain to deliver against committed savings using various commercial methodologies.

HH Global is an equal opportunities employer and welcomes all suitably qualified candidates, regardless of personal characteristic, especially those protected by law. We will make reasonable adjustments to the recruitment process to accommodate any disability. If you need this job advert in an alternative format or require assistance, please reach out to HR.EMEA@hhglobal.com.

Our pre‑employment background checks include employment history, right to work, identity, professional qualifications, criminal record, sanction file and/or CIFAS checks as appropriate for the country of residence.