At a Glance
- Tasks: Welcome customers, assess vehicle issues, and coordinate repairs with technicians.
- Company: Motus Truck & Van is a passionate team dedicated to excellent service in the automotive industry.
- Benefits: Enjoy 30 days holiday, medical insurance, retail discounts, and a bonus scheme.
- Other info: Flexible working hours and a commitment to equal opportunities for all applicants.
- Why this job: Join a supportive team that values inclusivity and offers growth opportunities in a dynamic environment.
- Qualifications: 1+ year as a Service Advisor, strong customer service skills, and mechanical knowledge required.
The predicted salary is between 22000 - 26000 £ per year.
Motus Truck & Van have an exciting opportunity for a highly motivated and customer-oriented Mercedes-Benz Van Service Advisor to join their fabulous team in Witham.
Do you have:
- Previous experience in the Service department?
- Experience with volume work?
- Able to work within a team?
If your answers are YES, then you may be the person we have been looking for!
What will you be doing?
- Greet customers and provide them with a warm welcome to our service department
- Listen to customer concerns and accurately document their vehicle's issues
- Utilize your mechanical knowledge to assess vehicle problems and recommend necessary repairs or maintenance
- Provide accurate estimates for repair costs and timeframes
- Upsell additional services or products that may benefit the customer's vehicle
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicle throughout the repair process
- Handle cash/card transactions and maintain accurate records of payments
Hours: You are required to work Monday to Friday with the shift patterns below:
- Week one: 07:00am - 16:30pm
- Week two: 09:00am - 18:30pm
Salary: £26,000 - £30,000 per annum plus company bonus
Who are we looking for?
- 1 Year + experience as a Service Advisor
- Point of sale experience
- The ability to produce work to a very high standard
- A team player mentality
- An awareness of Health and Safety procedures/policies
- Previous experience in a customer service role, preferably in an automotive setting
- Strong upselling skills and the ability to effectively communicate the value of additional services or products
- Solid mechanical knowledge to accurately assess vehicle issues and recommend appropriate solutions
- Experience handling cash transactions and maintaining financial records
- Exceptional customer service skills with the ability to build rapport with customers
Our Company Benefits:
- Holiday Allowance of 30 days holiday per year (including Bank Holidays) that will increase with length of service
- Auto-enrolment Pension Scheme with employer contribution
- Medical insurance discounted scheme
- Referral bonus if you introduce your friends
- Discounted days out with family and friends
- Retail discounts saving £££'s on shopping and dining out
- Salary Finance
- Family & Friends Discounted Car Scheme
- On-site Mental Health First Aiders
- Discounted Healthcare Scheme
- X2 basic salary Life Assurance
- Uniform provided
- Additional Benefits
- Company Pension
- Bonus Scheme
Here at Motus Truck & Van we're proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you're going, Motus Truck & Van wants to be part of your future.
As an equal opportunity employer, we do not discriminate and are committed to providing equal opportunities, a fully inclusive work environment and fairness for all.
Service Advisor Witham Service & Support employer: Hgvtraders
Motus Truck & Van is an exceptional employer that values its employees and fosters a supportive work culture in Witham. With a comprehensive benefits package, including 30 days of holiday, a pension scheme, and opportunities for personal growth, we are committed to creating an inclusive environment where every team member can thrive. Join us to be part of a passionate team dedicated to delivering outstanding customer service while enjoying unique perks like discounted healthcare and family car schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor Witham Service & Support
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand and their service protocols. Understanding their specific requirements and customer expectations will help you stand out during the interview process.
✨Tip Number 2
Brush up on your upselling techniques. Since the role involves recommending additional services, being able to demonstrate your ability to effectively communicate the value of these services can give you an edge.
✨Tip Number 3
Prepare examples from your previous experience where you successfully resolved customer issues or improved service efficiency. This will showcase your problem-solving skills and customer service expertise.
✨Tip Number 4
Network with current or former employees of Motus Truck & Van if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Service Advisor Witham Service & Support
Some tips for your application 🫡
Highlight Relevant Experience:Make sure to emphasise your previous experience as a Service Advisor, particularly any roles in the automotive sector. Detail specific tasks you performed that align with the job description, such as customer service and upselling skills.
Showcase Customer Service Skills:Since exceptional customer service is crucial for this role, provide examples of how you've successfully built rapport with customers in past positions. Use specific anecdotes to illustrate your ability to listen to concerns and address them effectively.
Demonstrate Mechanical Knowledge:Include any relevant mechanical knowledge or training you have. Mention specific vehicle issues you've assessed in the past and how you recommended solutions, as this will show your capability to handle the technical aspects of the role.
Tailor Your Application:Customise your CV and cover letter to reflect the specific requirements of the Service Advisor position at Motus Truck & Van. Use keywords from the job description to ensure your application stands out and aligns with what they are looking for.
How to prepare for a job interview at Hgvtraders
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer concerns in the past, demonstrating your exceptional service skills and ability to build rapport.
✨Demonstrate Your Mechanical Knowledge
Since the role requires assessing vehicle issues, brush up on your mechanical knowledge. Be ready to discuss common vehicle problems and solutions, showcasing your expertise and confidence in this area.
✨Prepare for Upselling Scenarios
Upselling is a key part of the job. Think of instances where you've successfully upsold products or services before. Be prepared to explain your approach and how you communicated the value to customers.
✨Understand the Company Culture
Research Motus Truck & Van's values and culture. During the interview, express how your personal values align with theirs, particularly regarding teamwork and inclusivity, which are important to them.
