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- Tasks: Be the go-to person for customers, ensuring their vehicle needs are met with top-notch service.
- Company: Join SAGA Truck and Van, a leading name in the automotive industry, based in West Thurrock.
- Benefits: Enjoy competitive pay, bonuses, free parking, and access to health and wellbeing support.
- Why this job: Enhance your career while making a real impact on customer satisfaction in a dynamic team environment.
- Qualifications: Previous customer service experience, mechanical knowledge, and strong upselling skills are essential.
- Other info: Flexible working hours with a 2-week rota and opportunities for overtime and professional development.
The predicted salary is between 30000 - 42000 £ per year.
SAGA Truck and Van • West Thurrock, RM20, GB
Service Advisor
The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their experience. This role requires a blend of customer service skills, mechanical knowledge, and the ability to upsell services effectively. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and maintaining the reputation of our establishment.
Do you have. .
- Previous experience in a customer service environment?
- Experience with volume work?
- Able to work within a team?
If your answers are YES… then you may be the person, we have been looking for!
What will you be doing?
- Greet customers and provide them with a warm welcome to our service department
- Listen to customer concerns and accurately document their vehicle\’s issues
- Utilize your mechanical knowledge to assess vehicle problems and recommend necessary repairs or maintenance
- Provide accurate estimates for repair costs and timeframes
- Upsell additional services or products that may benefit the customer\’s vehicle
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicle throughout the repair process
- Handle cash/card transactions and maintain accurate records of payments
Hours:
This is on a 2 week rota:
Week 1 – Monday to Friday 06.00am until 15.00pm
Week 2 Monday to Friday 11.00am to 20.00pm
You will be required to work 1 in 3 Saturdays 08.00am to 13.00pm payment of which is included in your annual salary.
Salary: Competitive salary + bonus
Who are we looking for?
The successful candidate will have:
- Point of sale experience
- The ability to produce work to a very high standard
- A team player mentality
- An awareness of Health and Safety procedures/policies
- Previous experience in a customer service role, preferably in an automotive setting
- Strong upselling skills and the ability to effectively communicate the value of additional services or products
- Solid mechanical knowledge to accurately assess vehicle issues and recommend appropriate solutions
- Experience handling cash transactions and maintaining financial records
- Exceptional customer service skills with the ability to build rapport with customers
Our Company Benefits:
When you join us you\’ll have access to a comprehensive benefits package including:
- Performance-based bonus scheme
- Overtime opportunities
- Standout learning and development opportunities via the Mercedes Benz Technical Pathway
- 22 days’ annual leave, plus bank holidays on top
- Company pension (Royal London) via a salary sacrifice scheme
- Free staff parking
- Access to free, independent advice on finance, health, and wellbeing
- Company Healthcare Cashback Scheme, with a wellbeing programme via Simply Health
- Access to Hastee, a scheme that enables you to access a portion of your earned pay when you need it, on-demand.
Join us in providing outstanding service while enhancing your career in the automotive industry!
Job Type: Full-time
Additional pay: Bonus scheme
Work Location: In person
- Company events
- Company pension
- Cycle to work scheme
- Free parking
Schedule:
- Monday to Friday
- Weekend availability
Additional Benefits
- Company Pension
- Bonus Scheme
- Death in Service Cover
About the Company
SAGA Truck and Van have an exciting opportunity for a highly motivated and customer-oriented Mercedes-Benz Van Service Advisor to join their fabulous team in West Thurrock, Essex.
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Service Advisor West Thurrock Service & Support employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor West Thurrock Service & Support
✨Tip Number 1
Familiarise yourself with the specific services and products offered by SAGA Truck and Van. Understanding their offerings will help you confidently upsell and recommend solutions to customers, showcasing your knowledge during the interview.
✨Tip Number 2
Brush up on your mechanical knowledge related to vehicles, especially vans. Being able to discuss common issues and repairs will demonstrate your expertise and ability to assist customers effectively.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in previous roles. Highlighting your experience in handling customer concerns and building rapport will show that you're a great fit for the Service Advisor position.
✨Tip Number 4
Practice your communication skills, particularly in explaining technical information in a way that's easy for customers to understand. This will be crucial in ensuring customer satisfaction and maintaining the reputation of SAGA Truck and Van.
We think you need these skills to ace Service Advisor West Thurrock Service & Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and required skills, such as customer service experience and mechanical knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any mechanical knowledge you possess. Use specific examples that demonstrate your ability to upsell services and handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention how your previous experiences align with the requirements of the role and express your enthusiasm for joining SAGA Truck and Van.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Hgvtraders
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Make sure to highlight your previous customer service experience and provide examples of how you've successfully handled customer concerns in the past.
✨Demonstrate Mechanical Knowledge
Since the role requires mechanical knowledge, brush up on common vehicle issues and repairs. Be prepared to discuss how you would assess problems and recommend solutions during the interview.
✨Practice Upselling Techniques
Upselling is a key part of this role. Think of ways you can effectively communicate the value of additional services or products to customers. Prepare some examples of how you've successfully upsold in previous roles.
✨Be Ready for Teamwork Questions
This position requires a team player mentality. Prepare to discuss your experiences working within a team, how you contribute to team success, and how you handle conflicts or challenges with colleagues.
