Service Advisor - Van Centre 6 Vantage Way, Poole Service & Support

We are seeking a Service Advisor to join our Sandown Van Centre in Poole. The Service Advisor is responsible for every aspect of a customer’s after‑sales experience, ensuring the efficient operation of the customer group, exceeding expectations and maximizing workshop profitability.

Main Duties

• Receive customers and their vehicles in a friendly and professional manner; discuss and confirm their requirements and take responsibility for the vehicle during its time at the retailer.
• Work with the workshop team to achieve the highest possible levels of performance.
• Keep customers informed of the status of their vehicle, provide comprehensive technical and commercial advice on the extent of work, and give a cost estimate for repair work.
• Inform customers and potential customers about accessories and optional extras, promote any accessory campaigns.
• Ensure collection and delivery drivers operate to schedule and meet customer and workshop expectations.
• Ensure that customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
• Ensure repair orders are raised and processed according to established guidelines and that work is completed on schedule and to required standard.
• Ensure invoicing is accurate and completed on time.
• Take responsibility for sub‑contracted repairs and ensure the work has been completed.
• Ensure proper use of technical information and that manufacturers' systems are understood.
• Ensure all relevant warranty documentation and parts are identified and kept for the warranty team.

Requirements

• High levels of attention to detail and highly organised.
• Background in a similar role within the automotive industry.
• Knowledge of using Kerridge automotive computer system is essential.
• Experience anticipating and understanding customer needs and demands.
• Maths GCSE at grade 5 (C) or above.
• Immaculately attired as befitting the Mercedes brand.
• Full driving licence.

Hours of work

• Week 1: 07:00 – 17:00 Monday to Friday (1 hour unpaid lunch).
• Week 2: 08:30 – 18:30 Monday to Friday (1 hour unpaid lunch).
• Saturdays: 08:00 – 13:00 on a rota basis, paid as additional hours.

Pay

Basic £29,000, OTE £35,000.

Job Types: Full‑time, Permanent. Pay: Up to £35,000 per year.

Application question: How many years experience do you have in the motor industry?

Experience: Service advisor: 1 year (required).

Licence/Certification: Driving Licence (required).

About the Company

Sandown is the name behind Mercedes‑Benz of Epsom, Guildford, Basingstoke, Salisbury, Newbury, Poole, Dorchester, Farnborough, Hindhead and Poole Vans with a vision of transforming the experience of customers visiting our retail showrooms. The Mercedes‑Benz brand offers an exciting line‑up of new products including the first all‑electric Mercedes. It is also a great time of change for the unique smart car brand, with the launch of e‑smart. Sandown offers a warm welcome and great opportunity for a long‑lasting rewarding career. We have a fantastic range of benefits and a first‑class range of training programmes to enable our employees to realise their full potential and advance throughout the Company. From technical apprenticeships to enhanced management training, the Sandown Group has a training pathway for the whole team. Sandown loves to recruit from within and our Company is home to many success stories of team members who have progressed their careers within the group. Our employees are the backbone of the business and we know that without them Sandown would not be the company that stands today. From the incredibly helpful Showroom Host to the knowledgeable Sales Executive, from the friendly Service Advisor to the manufacturer‑trained Technicians, every role is integral to our successes. We would love to hear from anyone who wants a long and satisfying career with a forward‑thinking, professional privately run Company.