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- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Join Lookers, a top automotive retailer with a supportive team culture.
- Benefits: Competitive salary, generous leave, health perks, and career development opportunities.
- Other info: Enjoy a dynamic workplace with great progression potential and a focus on employee wellbeing.
- Why this job: Make a real impact by delivering exceptional customer service in the automotive industry.
- Qualifications: Experience in customer service and a passion for cars are essential.
The predicted salary is between 29000 - 38000 £ per year.
Salary: OTE up to £38,000 (uncapped), with basic of £29,000 per annum (depending on experience)
Working Hours: 42 hours per week, Monday - Friday between 8.30am - 5.00pm, plus Saturday on rota basis 8am to 1pm
Lookers Wolverhampton Mercedes is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry.
This is an opportunity not to be missed! As a Service Advisor at Mercedes, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities within Lookers!
Responsibilities:
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative.
We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars! If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
About the Company:
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
Service Advisor Merridale Street, Wolverhampton Service & Support employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Merridale Street, Wolverhampton Service & Support
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lookers and their values. This will help you connect with the team and show that you're genuinely interested in being part of their aftersales family.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build rapport with customers and colleagues. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your passion for cars! When discussing your experience, highlight any relevant automotive knowledge or customer service successes. This will demonstrate that you're not just looking for a job, but that you truly care about the industry.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows that you're proactive and ready to take the next step in your career with us at Lookers.
We think you need these skills to ace Service Advisor Merridale Street, Wolverhampton Service & Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for cars and customer service. Let us know why you’re excited about joining our team at Lookers and how you can contribute.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Use concise language and avoid jargon to demonstrate your knack for explaining technical details simply.
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at Lookers!
How to prepare for a job interview at Hgvtraders
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and the specific services offered by Lookers. Familiarise yourself with common customer queries and how to address them, especially regarding MOTs and warranty cover.
✨Show Off Your Communication Skills
Since this role requires exceptional communication, practice explaining technical information in a clear and concise manner. You might even want to role-play with a friend to get comfortable building rapport and handling customer interactions.
✨Demonstrate Team Spirit
Being a team player is crucial for this position. Think of examples from your past experiences where you successfully collaborated with colleagues or contributed to a team goal. Be ready to share these during your interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if Lookers is the right fit for you.