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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring their vehicle needs are met with top-notch service.
- Company: Join SAGA Truck and Van, a leading name in the automotive industry, based in Grays, Essex.
- Benefits: Enjoy performance bonuses, overtime opportunities, and a comprehensive benefits package including healthcare and pension.
- Why this job: Enhance your career while making a real impact on customer satisfaction in a dynamic team environment.
- Qualifications: Customer service experience, mechanical knowledge, and strong upselling skills are essential.
- Other info: Flexible working hours with a 3-week rota and Saturday shifts paid at overtime rates.
The predicted salary is between 24000 - 29000 £ per year.
Service Advisor
The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their experience. This role requires a blend of customer service skills, mechanical knowledge, and the ability to upsell services effectively. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and maintaining the reputation of our establishment.
Do you have. .
- Do you have experience in a customer service environment?
- Experience with volume work?
- Able to work within a team?
If your answers are YES… then you may be the person, we have been looking for!
What will you be doing?
- Greet customers and provide them with a warm welcome to our service department
- Listen to customer concerns and accurately document their vehicle\’s issues
- Utilize your mechanical knowledge to assess vehicle problems and recommend necessary repairs or maintenance
- Provide accurate estimates for repair costs and timeframes
- Upsell additional services or products that may benefit the customer\’s vehicle
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicle throughout the repair process
- Handle cash/card transactions and maintain accurate records of payments
Hours:
3-week rota basis as follows:
Week 1 Monday to Friday 06:30am to 15:00pm
Week 2 Monday to Friday 08:00am to 16:30pm
Week 3 Monday to Friday 10:00am to 18:30pm
All inclusive of a ½ hour unpaid lunch break.
You are also required to work Saturdays 08:00am to 13:00pm on a rota basis of 1 in 4 which is paid at the appropriate overtime rate.
Who are we looking for?
The successful candidate will have:
- Point of sale experience
- The ability to produce work to a very high standard
- A team player mentality
- An awareness of Health and Safety procedures/policies
- Previous experience in a customer service role, preferably in an automotive setting
- Strong upselling skills and the ability to effectively communicate the value of additional services or products
- Solid mechanical knowledge to accurately assess vehicle issues and recommend appropriate solutions
- Experience handling cash transactions and maintaining financial records
- Exceptional customer service skills with the ability to build rapport with customers
Our Company Benefits:
When you join us you\’ll have access to a comprehensive benefits package including:
- Performance-based bonus scheme
- Regular overtime opportunities
- Standout learning and development opportunities via the Mercedes Benz Technical Pathway
- 22 days’ annual leave, plus bank holidays on top
- Company pension (Royal London) via a salary sacrifice scheme
- Free staff parking
- Access to free, independent advice on finance, health, and wellbeing
- Company Healthcare Cashback Scheme, with a wellbeing programme via Simply Health
- Access to Hastee, a scheme that enables you to access a portion of your earned pay when you need it, on-demand.
Join us in providing outstanding service while enhancing your career in the automotive industry!
Job Type: Full-time
Pay: £28,080.00-£29,120.00 per year
Additional pay: Bonus scheme
Schedule: Monday to Friday
- Company events
- Company pension
- Cycle to work scheme
- Free parking
Additional Benefits
- Company Pension
- Bonus Scheme
- Death in Service Cover
About the Company
SAGA Truck and Van have an exciting opportunity for a highly motivated and customer-oriented Mercedes-Benz Van Service Advisor to join their fabulous team in Grays, Essex.
HGVTraders.com prioritizes your safety. We never use WhatsApp for candidate communication or request sensitive information during applications. For a secure job search experience, visit JobsAware for free expert guidance on safer work environments.
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Service Advisor Grays Service & Support employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Grays Service & Support
✨Tip Number 1
Familiarise yourself with the specific services and products offered by SAGA Truck and Van. Understanding their offerings will help you confidently upsell and provide tailored recommendations to customers, showcasing your knowledge during the interview.
✨Tip Number 2
Brush up on your mechanical knowledge, especially regarding common vehicle issues and repairs. Being able to discuss these topics intelligently will demonstrate your expertise and reassure potential employers of your capability in the role.
✨Tip Number 3
Prepare examples from your past customer service experiences that highlight your ability to handle difficult situations and maintain customer satisfaction. This will show your problem-solving skills and commitment to excellent service.
✨Tip Number 4
Network with current or former employees of SAGA Truck and Van if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Service Advisor Grays Service & Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in an automotive setting. Emphasise any mechanical knowledge and upselling skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention specific examples of how you've successfully handled customer concerns and upsold services in previous roles.
Highlight Relevant Skills: In your application, clearly outline your point of sale experience, teamwork abilities, and understanding of Health and Safety procedures. These are key attributes the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hgvtraders
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Make sure to highlight your previous customer service experience and provide examples of how you've successfully handled customer concerns in the past.
✨Demonstrate Mechanical Knowledge
Since the role requires mechanical knowledge, brush up on common vehicle issues and repairs. Be prepared to discuss how you would assess problems and recommend solutions during the interview.
✨Practice Upselling Techniques
Upselling is a key part of this role. Think of ways you can effectively communicate the value of additional services or products to customers. Prepare some scenarios where you successfully upsold in previous roles.
✨Be Ready for Teamwork Questions
This position requires a team player mentality. Prepare to discuss your experiences working within a team, how you contribute to team success, and how you handle conflicts or challenges with colleagues.
