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For Companies At a Glance
- Tasks: Assist customers and manage service bookings in a dynamic workshop environment.
- Company: Join AM Phillip Trucktech, Scotland's leading commercial vehicle specialists with a family business vibe.
- Benefits: Enjoy 30 days holiday, flexible hours, and a birthday day off after a year.
- Why this job: Be part of a supportive team and gain valuable experience in the automotive industry.
- Qualifications: Experience in a service desk role and a good understanding of vehicle repair processes.
- Other info: Full training provided; must be eligible to work in the UK.
The predicted salary is between 30000 - 42000 £ per year.
Our customers and colleagues are our priority. It is our aim to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work. As a result of additional workload and introduction of a new franchise, we are currently recruiting for experienced Service Administrators to be based at our head office at Muiryfaulds in Forfar.
THE ROLE
The ideal candidate will have previous experience working within a car or commercial vehicle workshop service desk and have a good understanding of the processes involved. Knowledge of our Data Management System CDK/Keyloop would also be an advantage but not essential as full training will be given.
KEY RESPONSIBILITIES
- Dealing with customer enquiries either in person or via the telephone.
- Booking vehicles to the workshop and mobile service vans.
- Explaining the repair process as required.
- Obtaining order numbers from customers/lease companies when required.
- Using 1link (previous experience preferred but not required).
- Selling additional products and services when required.
- Call handling and dealing with general enquiries.
KEY SKILLS
- A good level of technical knowledge, ability and experience in the mechanical repair of commercial vehicles.
- Ability to organise own workload, work on own initiative and to strict deadlines.
- Flexible approach to working hours.
- Awareness and understanding of health and safety requirements.
- A current full driving licence.
- PC skills and proficiency are preferable.
Successful applicants will enjoy excellent working conditions as well as a competitive remuneration package.
COMPANY BENEFITS
- 30 days holidays per annum, plus an extra holiday on your birthday (after a year’s service)
- Enhanced Company Pension
- Flexible working hours (subject to availability)
To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available. Upload your CV and covering letter.
ADDITIONAL BENEFITS
- Company Pension
ABOUT THE COMPANY
AM Phillip Trucktech are a family business who have been trading for almost 70 years and are Scotland's leading commercial vehicle specialists. We currently have six depots and are the sole IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises, whilst also offering a wide range of used vehicles.
Service Admin Forfar Service & Support in Portsmouth employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Admin Forfar Service & Support in Portsmouth
✨Tip Number 1
Get to know the company! Research AM Phillip Trucktech and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to service administration and customer handling. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral that could land you the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at AM Phillip Trucktech.
We think you need these skills to ace Service Admin Forfar Service & Support in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service administration, especially within a car or commercial vehicle workshop. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at AM Phillip Trucktech. Share your passion for customer service and any specific experiences that relate to the responsibilities listed in the job description.
Show Off Your Technical Knowledge: If you have experience with CDK/Keyloop or 1link, make sure to mention it! Even if you haven’t used these systems before, highlight your technical skills and willingness to learn. We appreciate a proactive attitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Hgvtraders
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial vehicles and the service desk processes. Familiarise yourself with common repair procedures and be ready to discuss your previous experience in a workshop environment.
✨Customer Focus is Key
Since the role revolves around customer interactions, think about examples where you've successfully handled customer enquiries or resolved issues. Show that you understand the importance of customer satisfaction and how it impacts the business.
✨Be Ready to Talk Tech
While knowledge of CDK/Keyloop isn't essential, having a basic understanding of data management systems can set you apart. If you have experience with similar systems, be prepared to share how you used them to improve efficiency.
✨Show Your Organisational Skills
The ability to manage your workload and meet deadlines is crucial. Think of specific instances where you've successfully organised tasks or adapted to changing priorities, and be ready to share these during the interview.
