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- Tasks: Provide exceptional customer service and assist with parts operations in a dynamic automotive environment.
- Company: Join Rygor Group, an award-winning automotive dealer known for its supportive culture.
- Benefits: Enjoy competitive pay, extra birthday leave, and wellness programmes.
- Why this job: Be part of a team that values growth, recognition, and making a real impact.
- Qualifications: Experience in parts advisory or automotive roles is preferred.
- Other info: Great career progression opportunities and a fun, engaging workplace.
The predicted salary is between 24800 - 36400 ÂŁ per year.
Rygor Auto is looking for an experienced and dedicated Parts Advisor to support its growing team and deliver exceptional service to its valued customers. This is a fantastic opportunity for someone passionate about customer care who has a strong understanding of parts operations and brings a commercial mindset to maximise stock control and sales. The ideal candidate will have prior experience as a Parts Advisor or in a similar parts-related role within the automotive industry. You will be confident using technology and have the ability to use all appropriate modules of Keyloop/Kerridge. You will add value by ensuring the smooth running of their parts department, contributing to both customer satisfaction and business performance.
Day to day, you will be:
- Greeting parts customers on site, making them feel welcome and providing exceptional customer service
- Assisting technicians by looking up and providing the parts needed for vehicle repair
- Answering phone calls and assisting walk-ins and wholesale customers with their parts needs
- Tracking and booking in all incoming or outgoing parts
- Proactively sourcing alternative parts and solutions, leveraging creative problem-solving and supplier networks to minimise downtime and keep customer vehicles operational
- Handling parts payment collection and making sure all parts are billed appropriately
- Packaging and shipping parts back to the manufacturer
- Referring to the parts manual to identify the right part for the make and model and year of vehicles being serviced
Benefits for you:
- An extra day off for your Birthday
- Business closes on 24 December and 27 December in 2025, so you can enjoy your time off over the festive period
- 23 days of annual leave per year PLUS Bank Holidays
- Working for an official Great Place to Work™️ and UK Best Workplace
- Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)
- Mental Health First Aiders
- Reward and recognition programmes, including our annual Rygor Group Awards
- Annual appraisals programme and progression opportunities
- Manufacturer training and access to our in-house training
- Long service recognition and annual leave increase after 5 years’ service
- Branded uniform
When applying please include a full current CV. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. We care about your data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
About the Company:
Rygor Group are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Their commitment to excellence has earned them multiple industry and network awards, and in 2025, they were proud to be named Employer of the Year at the prestigious Motor Trader Awards.
Parts Advisor London Parts employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor London Parts
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rygor Auto. Understand their values and what makes them a Great Place to Work™. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Parts Advisor, you'll be interacting with customers daily. Think of examples from your past experiences where you provided exceptional service or solved a problem creatively. This will help you stand out during the interview.
✨Tip Number 3
Show off your tech skills! Since you'll be using Keyloop/Kerridge, make sure to mention any relevant experience you have with technology in the automotive industry. If you can, brush up on these systems before your interview to demonstrate your readiness.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Parts Advisor London Parts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight your experience in customer service and parts operations, and don’t forget to mention any relevant tech skills, especially with Keyloop/Kerridge!
Show Your Passion: In your cover letter, let us know why you’re passionate about the automotive industry and customer care. Share any personal stories or experiences that showcase your dedication to providing exceptional service.
Be Clear and Concise: When filling out your application, keep your language clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can track your application status easily!
How to prepare for a job interview at Hgvtraders
✨Know Your Parts
Make sure you brush up on your knowledge of automotive parts and their functions. Familiarise yourself with common parts used in various vehicles, as well as the specific brands Rygor works with. This will show your passion for the role and help you answer technical questions confidently.
✨Customer Service Focus
Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Tech Savvy
Rygor values candidates who are comfortable using technology, especially Keyloop/Kerridge. If you have experience with these systems, be prepared to discuss it. If not, do some research on them and express your willingness to learn quickly. Showing that you can adapt to new technologies will set you apart.
✨Team Player Attitude
Highlight your ability to work well within a team. Share stories that demonstrate your reliability and how you support your colleagues. Rygor looks for individuals who contribute positively to the team dynamic, so showcasing your collaborative spirit will be key.
