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For Companies At a Glance
- Tasks: Assist customers with Volvo parts, manage orders, and ensure accurate inventory.
- Company: Join Volvo Group, a leader in sustainable transport solutions with a commitment to innovation.
- Benefits: Enjoy 25-30 days holiday, healthcare plans, discounts, and a generous pension scheme.
- Why this job: Be part of a diverse team driving progress in the transport industry while developing your skills.
- Qualifications: Strong customer service skills and IT proficiency; previous experience is a plus but not required.
- Other info: Flexible working hours with opportunities for training and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Working Monday to Friday - 0600hrs to 1400hrs - 1 in 3 Saturday mornings @ overtime.
What we can offer you:
- 25 days holiday raising with service to 30 days + bank holidays
- Generous company pension
- Healthcare plan with access to dental insurance
- Enhanced maternity/paternity leave
- Many discounts/benefits for yourself, family and friends including travel, hotel, gym memberships, theme days out, plus much more...
Who are you?
Experience Required:
There are some essential components needed for this job – strong customer orientation with the ability to work in an organised & methodical manner in a fast-moving environment. You will have good communication skills and be able to modify your approach in specific circumstances to ensure a positive outcome. With proven negotiation skills and experience of selling techniques, you will be a team player with a flexible and positive approach. Previous experience in a similar role is ideal but not essential as training and support will be provided. However, strong IT skills will be required.
What will you be doing?
- Promote the benefit of Volvo parts and service at all times.
- Ensure customer orders are taken and supplied to the correct specification.
- Ensure that parts required for customers are picked and allocated to the correct delivery route(s).
- Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
- Ensuring that all goods received are checked and binned (located) accurately.
- Ensure that invoices/credits are properly and accurately raised for goods supplied or returned.
- Ensure warranty claim, VCM, IBT (inter Branch Transfers) and special claims are reconciled correctly.
- Ensure the accuracy of perpetual inventory stock counts.
- Documenting and reporting the condition of parts received notifying any relevant party of damage or concerns.
- Inspecting old units or parts returned for credit and reporting damaged or unsuitable items to the Parts Manager.
- Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed.
- To maintain a good standard of housekeeping within the Parts department.
- Working as a team player, flexible and helpful ensuring support for both colleague and customer.
- Carrying out weekly stock checks at customer premises.
- May be required to support early and late shift workshop parts (as and when required).
Job Category: Sales & Services
Travel Required: No Travel Required
Additional Benefits:
- Company Pension
- Bonus Scheme
About the Company:
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
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Parts Advisor - Leicester Bardon Parts employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor - Leicester Bardon Parts
✨Tip Number 1
Familiarise yourself with Volvo parts and services. Understanding the products you'll be promoting will not only boost your confidence but also help you engage customers effectively.
✨Tip Number 2
Brush up on your IT skills, especially if you're not already comfortable with inventory management systems. Being tech-savvy will make you stand out as a candidate who can adapt quickly to the role.
✨Tip Number 3
Practice your communication and negotiation skills. Role-playing different customer scenarios can prepare you for the dynamic environment you'll be working in and demonstrate your ability to handle various situations.
✨Tip Number 4
Showcase your teamwork abilities. Think of examples from past experiences where you've successfully collaborated with others, as this is crucial for the Parts Advisor role.
We think you need these skills to ace Parts Advisor - Leicester Bardon Parts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Parts Advisor role. Emphasise your customer service orientation, communication skills, and any previous experience in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of the job description that resonate with you, such as your ability to work in a fast-paced environment and your strong IT skills.
Highlight Relevant Skills: In your application, clearly outline your negotiation skills and any experience with selling techniques. Provide examples of how you've successfully worked as part of a team and adapted your approach to meet customer needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hgvtraders
✨Showcase Your Customer Orientation
Since the role requires strong customer orientation, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to adapt your communication style to meet different customer needs.
✨Demonstrate Organisational Skills
The job involves working in a fast-paced environment, so it's crucial to demonstrate your organisational skills. Discuss any methods or tools you use to stay organised and manage your time effectively, especially when handling multiple tasks.
✨Highlight Teamwork and Flexibility
As a team player, it's important to convey your willingness to support colleagues and adapt to changing circumstances. Share experiences where you've collaborated with others to achieve a common goal or adapted your approach to help a teammate.
✨Prepare for IT Skills Assessment
Strong IT skills are essential for this position. Be ready to discuss your experience with relevant software or systems. If possible, brush up on any specific tools mentioned in the job description to show you're proactive and well-prepared.