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- Tasks: Source and sell Mercedes-Benz vehicle parts while providing top-notch customer service.
- Company: Join a leading Mercedes-Benz dealership in Dungannon with a passion for vehicles.
- Benefits: Earn £13.15 per hour, enjoy generous leave, and access ongoing training.
- Why this job: Be part of a dynamic team and grow your career in the automotive industry.
- Qualifications: One year of experience in a parts advisory role and strong communication skills.
- Other info: Enjoy employee events, free parking, and profit-sharing opportunities.
The predicted salary is between 27 - 30 £ per hour.
Mercedes-Benz Parts Sales Advisor
We are seeking an experienced Parts Advisor to join our expanding team in Dungannon. As a specialist franchise catering for Mercedes-Benz Truck, Van, Passenger Car, we are looking for an additional person to help ensure every vehicle has the parts it needs – when it needs them.
Hours of work: 42.5 hours per week. Monday to Friday, 08:30 – 17:30 or 09:00 – 18:00. Saturday overtime working will be on a rotational basis; 08:00 – 12:00 payable at 1.5 rate.
Rate of pay: £13.15 per hour.
Key Responsibilities:
- Identify and source Mercedes-Benz vehicle parts, processing orders promptly and accurately.
- Provide professional and efficient customer service in person, over the phone, and via email.
- Advise customers on products, promotions, and available offers.
- Source unavailable items from alternative suppliers and arrange delivery.
- Upsell accessories and additional parts where appropriate.
- Check stock deliveries against delivery notes and report discrepancies.
- Efficiently process internal orders and transactions for our in-house team.
- Support general duties within the Parts Department.
Aptitude, Values & Work Ethic:
- Positive attitude with a desire to learn and develop within the dealership.
- Genuine passion for vehicles and the Mercedes-Benz brand.
- Minimum of one year’s experience working in a motor industry parts advisory role.
- IT proficient with the ability to use Microsoft Office and parts catalogue navigation.
- Strong communication skills across phone, email and face-to-face.
- Excellent accuracy and attention to detail.
- Team player with the ability to work independently.
- Commitment to delivering customer excellence.
Desirable:
- Experience using Kerridge/CDK or a similar dealer-management system.
Additional Benefits:
- Ongoing Mercedes-Benz accredited training & development.
- Generous annual leave entitlement that increases with service.
- Employee activities & events to recognise going the extra mile.
- Birthday gift and long-service awards.
- Employee Assistance Programme.
How to Apply: Please send an up-to-date CV to Gillian McCrudden at gmccrudden@mbtvni.co.uk, visit our careers website or contact 028 90 831 944 for more information.
Job Types: Full-time, Permanent
Pay: £13.15 per hour
Expected hours: 42.5 per week
Work Location: In person
Additional Benefits:
- Additional leave
- Free parking
- On-site parking
- Profit sharing
- Death in Service Cover
Parts Advisor 100 Woodlough Road, Dungannon Parts employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor 100 Woodlough Road, Dungannon Parts
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz and their values, especially how they handle parts and customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to parts advising and customer service. Role-play with a friend or in front of the mirror to boost your confidence and ensure you come across as knowledgeable and enthusiastic.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Parts Advisor 100 Woodlough Road, Dungannon Parts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight your experience with Kerridge/CDK and any relevant customer service skills. We want to see how your background fits perfectly with what we're looking for!
Show Your Passion: Let your love for vehicles and the Mercedes-Benz brand shine through in your application. We’re all about genuine passion here at StudySmarter, so don’t hold back on sharing why you’re excited about this opportunity!
Be Clear and Concise: When writing your cover letter or email, keep it clear and to the point. We appreciate straightforward communication, so make sure to highlight your key skills and experiences without rambling on.
Apply Through Our Website: We encourage you to apply through our careers website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at Hgvtraders
✨Know Your Parts
Familiarise yourself with the Mercedes-Benz parts catalogue and any specific products related to the role. Being able to discuss parts knowledgeably will impress your interviewers and show your genuine passion for the brand.
✨Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you resolved issues or upsold products, as this is key for a Parts Advisor position.
✨Tech Savvy
Brush up on your IT skills, especially if you have experience with Kerridge/CDK or similar systems. Be ready to discuss how you've used technology to improve efficiency in your past roles.
✨Show Your Team Spirit
Be prepared to talk about your experience working in a team and how you contribute to a positive work environment. Highlight any instances where you’ve supported colleagues or taken initiative to help the team succeed.
