At a Glance
- Tasks: Assist customers with parts needs and ensure smooth operations in the parts department.
- Company: Join Rygor Group, an award-winning automotive dealer with a vibrant team culture.
- Benefits: Enjoy competitive pay, extra day off for your birthday, and 23 days annual leave.
- Other info: Great career progression opportunities and a commitment to employee wellbeing.
- Why this job: Be part of a supportive team that values customer service and personal growth.
- Qualifications: Experience in parts operations and a passion for customer care is essential.
The predicted salary is between 31000 - 31000 £ per year.
Rygor Auto is looking for an experienced and dedicated Parts Advisor to support its growing team and deliver exceptional service to its valued customers. This is a fantastic opportunity for someone passionate about customer care who has a strong understanding of parts operations and brings a commercial mindset to maximise stock control and sales.
The ideal candidate will have prior experience as a Parts Advisor or in a similar parts-related role within the automotive industry. You will be confident using technology and have the ability to use all appropriate modules of Keyloop/Kerridge.
You will add value by ensuring the smooth running of their parts department, contributing to both customer satisfaction and business performance.
Day to day, you will be:
- Greeting parts customers on site, making them feel welcome and providing exceptional customer service
- Assisting technicians by looking up and providing the parts needed for vehicle repair
- Answering phone calls and assisting walk-ins and wholesale customers with their parts needs
- Tracking and booking in all incoming or outgoing parts
- Proactively sourcing alternative parts and solutions, leveraging creative problem-solving and supplier networks to minimise downtime and keep customer vehicles operational
- Handling parts payment collection and making sure all parts are billed appropriately
- Packaging and shipping parts back to the manufacturer
- Referring to the parts manual to identify the right part for the make and model and year of vehicles being serviced
Benefits for you:
- An extra day off for your Birthday
- Business closes on 24 December and 27 December in 2025, so you can enjoy your time off over the festive period
- 23 days of annual leave per year PLUS Bank Holidays
- Working for an official Great Place to Work™️ and UK Best Workplace
- Working for a Best UK Workplace for Wellbeing and Development
- Awarded Armed Forces Covenant Silver Award (RLS)
- Working with our award-winning team – we are Motor Trader’s CV Employer of the Year
- Auto-enrolment pension
- Enhanced Maternity and Paternity pay policies
- Access to our wellness programme and Employee Assistance Programmes
- Mental Health First Aiders
- Reward and recognition programmes, including our annual Rygor Group Awards
- Annual appraisals programme and progression opportunities
- Manufacturer training and access to our in-house training
- Long service recognition and annual leave increase after 5 years’ service
- Branded uniform
- Charities of the Year programme, Army Sport sponsors and community engagement initiatives
When applying please include a full current CV. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. We care about your data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
About the Company:
Rygor Group are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Their commitment to excellence has earned them multiple industry and network awards, and in 2025, they were proud to be named Employer of the Year at the prestigious Motor Trader Awards.
Parts Advisor London Parts employer: Hgvtraders
Rygor Group is an exceptional employer, recognised as a Great Place to Work™ for four consecutive years, offering a supportive and rewarding work culture that prioritises employee wellbeing and development. With comprehensive benefits including enhanced maternity and paternity pay, wellness programmes, and opportunities for career progression through manufacturer training, Rygor fosters an environment where team members can thrive and grow. Located in London, the company is committed to excellence and customer service, making it an ideal place for passionate individuals looking to make a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor London Parts
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at Rygor. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at job fairs or networking events, be ready to discuss your experience as a Parts Advisor and how you can contribute to their team.
✨Tip Number 3
Be proactive! If you see a job listing that excites you, don’t just wait for a response. Follow up with a quick email or call to express your enthusiasm and ask about the next steps.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rygor team and ready to dive into the parts world.
We think you need these skills to ace Parts Advisor London Parts
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight your experience in customer service and parts operations, and don’t forget to mention any relevant tech skills, especially with Keyloop/Kerridge.
Show Your Passion:In your cover letter, let us know why you’re passionate about the automotive industry and customer care. Share specific examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and keep you updated on your progress throughout the recruitment process.
How to prepare for a job interview at Hgvtraders
✨Know Your Parts
Make sure you brush up on your knowledge of automotive parts and their functions. Familiarise yourself with common parts used in various vehicles, as well as the specific brands Rygor works with. This will show your passion for the role and help you answer technical questions confidently.
✨Showcase Customer Service Skills
Since exceptional customer service is key for this position, prepare examples from your past experiences where you went above and beyond for a customer. Think about how you handled difficult situations or resolved issues effectively, as this will demonstrate your commitment to customer care.
✨Familiarity with Technology
As the role requires using Keyloop/Kerridge, it’s essential to highlight your tech-savviness. If you have experience with similar systems, be ready to discuss how you used them to improve efficiency or accuracy in your previous roles. If not, consider doing a bit of research or even a quick tutorial to get familiar with the software.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about the team culture, opportunities for training, or how success is measured in the Parts Advisor role. Asking questions shows your genuine interest in the position and helps you assess if it's the right fit for you.
