HGV Technician (Mercedes-Benz) Kidderminster Service & Support

Basic £37,000, OTE £40,000. Overtime paid at time and a half for 40 hours (various shifts available).

Your Role

If you are looking to work with the UK's largest Mercedes-Benz commercial vehicle dealership, who has been announced as a Great Place to Work for three years running, look no further! We are looking for an experienced and qualified HGV Technician to join our brilliant team at our Mercedes-Benz dealership in Kidderminster. As an HGV Technician, your role will be to keep our customers’ vehicles on the road, via quality, safe and compliant maintenance. The right candidate will be able to deliver an exceptional service and to the highest quality.

Being part of our team is about being experts in what we do. We are committed to investing in your career and skill set, so when you join our technical team, you will benefit from an annual appraisal and ongoing training.

Role Level on the Rygor Career Journey Map: C1, Individual Contributor. Rygor is an official UK Best Workplace for Development, and we are committed to helping you achieve your goals, which is why we have a career journey map to help you understand your potential routes of development. As an individual contributor, you carry out your role to the highest standards, living and breathing our company values of being Rewarding, Reliable and Respectful. You take pride in your work and collaborate with others to ensure the job gets done.

What’s it like to be part of Team Rygor?

“Rygor is a great place with equal opportunities for everyone and they are Rewarding, Reliable and Respectful and choosing Rygor to grow your career is something no one can regret.” - Patrick, Technician

Day to day, you will be:

• Performing major and minor repairs to Mercedes-Benz trucks.
• Performing regular inspection and general preventive maintenance services.
• Maintaining inventory in the workshop and cleanliness from oil spills and dust.
• Working with repair teams to help diagnose and plan repairs for the vehicles.
• Maintaining records of vehicles that have been repaired, using all appropriate modules of Keyloop/Kerridge.
• Completing relevant documentation and paperwork as required and providing warranty claims or escalating them to higher management.
• Carrying out wheel alignment and tyre fitting.
• Completing customer documentation while working to agreed time scales.

Skills & Behaviours Required for this Role:

• Qualification: You will need to be level 3 (NVQ or City and Guilds or IMI Qualification) in HGV Vehicle Repair and maintenance, plus, will have experience in carrying out diagnostic and service repairs.
• Resilience: A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
• Motivation: To ensure personal and team success, being motivated is essential and is a key part of your role and it is part of being a brilliant team player.
• Attention to Detail: Precision in diagnosing issues and conducting repairs to ensure vehicles meet safety and performance standards.
• Time Management: Ability to prioritize and complete tasks within timeframes to meet customer demands and maintain workshop efficiency.

Our Values & Behaviours

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. You can read more about our values and the behaviours on our website.

Rewarding Application & Interview Support

If you need support with your job application, we encourage you to explore our new Career Hub—a free resource designed to help you reach your career goals. The Career Hub offers valuable guidance on crafting standout applications, excelling in interviews, and providing support for those re-entering the workforce. Additionally, you can watch, and practice example interviews to ensure you’re fully prepared to ace yours!

Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role and hold the necessary qualifications, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

Benefits for you:

• Overtime opportunities paid at 1.5 basic hourly rate.
• Saturdays paid at overtime.
• A day off for your Birthday.
• Business close 24 December and 27 December in 2025, so you can enjoy your time off over the festive period.
• 20 days of annual leave per year plus Bank Holidays.
• Branded uniform and boot allowance.
• Working for an official Great Place to Work™️ and UK Best Workplace for three years running!
• Working for a Best UK Workplace for Wellbeing.
• Working for a UK Best Workplace for Development.
• Recipients of the Silver Award under the Armed Forces Covenant.
• Auto-enrolment pension.
• Enhanced Maternity and Paternity pay policies.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual Rygor Group Awards.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training and development opportunities.
• Long service recognition and increased annual leave after 5 completed years of service.

We shortlist CVs online, so make sure to include information about yourself that makes you stand out. You may receive a short screening call with our hiring manager or a member of our people team. Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better. Your interview will include a chat with the hiring manager and potentially an interview task. If your application is successful, we’ll be excited to make you an offer.

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

Support - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.

Additional Benefits:

• Company Pension.
• Death in Service Cover.

About the Company

We are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Our business has developed and gone from strength to strength in recent years. We have invested in extensive renovations of our sites across the country and continue to open new sites too; including a brand-new branch in Reading, which opened in January 2023 and a new Mercedes-Benz passenger car site, which opened in Heathrow in the Spring of 2024. We have multiple industry and network awards under our belt and provide exceptional customer service. What’s more, we are officially a Great Place to Work™️ three years on the run, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.