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- Tasks: Be the go-to person for clients, ensuring smooth service and maximising workshop efficiency.
- Company: Join Cordwallis Group, a family-run business with a strong reputation in the automotive industry.
- Benefits: Enjoy 30 days annual leave, training programmes, and a supportive work environment.
- Why this job: Make a real impact in a dynamic role while developing your skills in the automotive sector.
- Qualifications: Strong communication skills, attention to detail, and a proactive approach are essential.
- Other info: Experience in HGV or light commercial vehicles is a plus, but not mandatory.
The predicted salary is between 30000 - 42000 £ per year.
Due to internal promotion, we have an opportunity for the right candidate to join our HGV Service Team at Cordwallis Heathrow. The HGV Service Advisor in our business performs a pivotal role in the smooth running of the Heavy Vehicle Service Department. Acting as a central point of contact for our clients, you will provide relevant, accurate and timely information through each stage of our Service Core Process, ensuring that customer expectations are met and exceeded. Our HGV Service Advisors also maximise service and parts profitability through upsell of identified defects in a professional manner as well as loading the workshop schedule to maximise workshop capacity and utilisation. You will need to be able to think on your feet, retain information and adapt to the demands of the day. We are a busy commercial dealer and no two days are the same!
Hours of work: 40 hours per week across 3 alternating shifts Monday to Friday. 5.30am to 2.30pm, 8.00am to 5.00pm, 10.00am to 7.00pm, all with 1 hour unpaid break. Plus 1 in 3 Saturday mornings, 7.00am to midday (paid at 1.5 overtime rate).
Responsibilities:
- Understand and adhere to Service Core Process as set by the Brand and Company.
- Carry out a robust job preparation process; focusing on the detail to ensure all customer vehicle issues and information are captured and followed up.
- Inform customer of outstanding recall campaigns and arrange for work to be completed.
- Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty.
- Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
- Promote additional workshop services/repairs where applicable.
- Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
- Carry out daily update calls to customers on vehicle progress in the workshop.
- Follow up all ‘No Show’ bookings.
- Work in Progress (WIP) control for the dept.
- Updating VOR’s on Manufacturer platforms on a daily basis.
- Gaining authorisation for work required – either from the customer or via customer approval platforms.
- Cost the work completed and raise invoices.
- Carry out post workshop visit calls to ensure customers are happy with the experience and service provided.
- Accept and process all walk-in bookings.
- Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays.
- Maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards.
- Maintain invoice filing in an accurate, timely and efficient manner.
- Ensure parts are ordered/requisitioned once relevant authority is received.
- Ensure customer reception area is maintained to a high professional standard at all times.
- Build rapport with all staff and customers.
- Ensure up to date knowledge and training on all franchise requirements.
- Undertake such other tasks as may reasonably be required.
- Enhance the image and reputation of the company whilst supporting its commercial interests.
- Comply with good health and safety practice, all statutory requirements, company policies and standard procedures.
The perfect candidate will have:
- Excellent attention to detail.
- Excellent communication skills with customers and colleagues.
- Excellent interpersonal, verbal and written communications skills.
- Proven organisational and administration skills.
- Proactive approach to work.
- Able to work to deadlines.
- Technical knowledge.
- Analytical skills including working with statistical and costing information.
- Ability to work in a fast pace environment and multitask.
- Work on own initiative and as a team player.
Ideally you will have industry experience within the world of automotive - whether that be HGV or Light Commercial vehicles!
More about what Cordwallis Group can offer you:
- Multi manufacturer training programmes available – we will support you with your desired career progression level.
- 30 Days Annual Leave including Bank Holidays.
- Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs).
- Holiday + Purchase Scheme (up to 3 days available to purchase).
- Employer Statutory Pension Scheme.
- Free Class IV MOT per year.
- Mental Health First Aiders.
- Paternity pay – Full 2 weeks pay.
- Corporate uniform provided.
- Cycle to work scheme.
- Working for a friendly family business!
If this sounds like you, and you’re looking for a new challenge, please apply now! We look forward to hearing from you.
Additional Benefits:
- Company Pension.
- Bonus Scheme.
About the Company: Cordwallis Group are a family business and that is just one of the things that sets us apart from other commercial dealerships! Operating since 1971, we are proud to operate dealerships for MAN Trucks, VW Commercials, Isuzu Trucks and Mercedes-Benz Trucks within the London area and Thames Valley.
HGV Service Advisor Feltham Service & Support employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HGV Service Advisor Feltham Service & Support
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cordwallis Group. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and technical knowledge. Think about examples from your past experiences that showcase your skills and how you can contribute to the HGV Service Team.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished for your interview. A smart appearance shows that you take the opportunity seriously and respect the company's image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace HGV Service Advisor Feltham Service & Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the HGV Service Advisor role. Highlight your relevant experience and skills that match the job description, like your attention to detail and communication skills. We want to see how you fit into our team!
Show Off Your Customer Skills: Since you'll be the go-to person for our clients, it's crucial to demonstrate your excellent interpersonal skills. Share examples of how you've successfully dealt with customers in the past, whether over the phone or face-to-face. We love a friendly approach!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate clarity, and it shows us you can communicate effectively, which is key for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Cordwallis Group!
How to prepare for a job interview at Hgvtraders
✨Know the Service Core Process
Familiarise yourself with the Service Core Process as set by the company. Understanding this will not only help you answer questions confidently but also show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Communication Skills
As an HGV Service Advisor, you'll be the central point of contact for clients. Practice articulating your thoughts clearly and professionally, both verbally and in writing. Consider role-playing common customer scenarios to demonstrate your interpersonal skills.
✨Demonstrate Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight your ability to stay organised in a fast-paced environment, as this is crucial for maximising workshop capacity and ensuring customer satisfaction.
✨Be Ready to Upsell
Think about how you can promote additional services or repairs during the interview. Prepare some examples of how you've successfully upsold in previous roles, as this will show your proactive approach and understanding of service profitability.