At a Glance
- Tasks: Be the go-to person for clients, ensuring smooth service and maximising workshop efficiency.
- Company: Join a family-run business with a rich history in the automotive industry since 1971.
- Benefits: Enjoy 30 days annual leave, training programmes, and a friendly work environment.
- Other info: Flexible shifts and opportunities for career progression await you!
- Why this job: Make a real impact in a dynamic role while developing your skills in the automotive sector.
- Qualifications: Strong communication skills and attention to detail; automotive experience is a plus.
The predicted salary is between 26500 - 28000 £ per year.
Due to internal promotion, we have an opportunity for the right candidate to join our HGV Service Team at Cordwallis Heathrow. Cordwallis Group are a family business and that is just one of the things that sets us apart from other commercial dealerships! Operating since 1971, we are proud to operate dealerships for MAN Trucks, VW Commercials, Isuzu Trucks and Mercedes-Benz Trucks within the London area and Thames Valley.
The HGV Service Advisor in our business performs a pivotal role in the smooth running of the Heavy Vehicle Service Department. Acting as a central point of contact for our clients, you will provide relevant, accurate and timely information through each stage of our Service Core Process, ensuring that customer expectations are met and exceeded. Our HGV Service Advisors also maximise service and parts profitability through upsell of identified defects in a professional manner as well as loading the workshop schedule to maximise workshop capacity and utilisation. You will need to be able to think on your feet, retain information and adapt to the demands of the day. We are a busy commercial dealer and no two days are the same!
Hours of work:
- 40 hours per week across 3 alternating shifts Monday to Friday:
- 5.30am to 2.30pm
- 8.00am to 5.00pm
- 10.00am to 7.00pm
- All with 1 hour unpaid break
- Plus 1 in 3 Saturday mornings, 7.00am to midday (paid at 1.5 overtime rate)
Responsibilities:
- Understand and adhere to Service Core Process as set by the Brand and Company
- To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
- Inform customer of outstanding recall campaigns and arrange for work to be completed
- Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
- Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
- To promote additional workshop services/repairs where applicable
- Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
- Carry out daily update calls to customers on vehicle progress in the workshop
- Follow up all ‘No Show’ bookings
- Work in Progress (WIP) control for the dept
- Updating VOR’s on Manufacturer platforms on a daily basis
- Gaining authorisation for work required – either from the customer or via customer approval platforms
- To cost the work completed and raise invoices
- Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
- Accept and process all walk-in bookings
- Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays
- To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
- To maintain invoice filing in an accurate, timely and efficient manner
- To ensure parts are ordered/requisitioned once relevant authority is received
- To ensure customer reception area is maintained to a high professional standard at all times
- Build rapport with all staff and customers
- To ensure up to date knowledge and training on all franchise requirements
- To undertake such other tasks as may reasonably be required
- To enhance the image and reputation of the company whilst supporting its commercial interests
- To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The perfect candidate will have:
- Excellent attention to detail
- Excellent communication skills with customers and colleagues
- Excellent interpersonal, verbal and written communications skills
- Proven organisational and administration skills.
- Proactive approach to work
- Able to work to deadlines
- Technical knowledge
- Analytical skills including working with statistical and costing information
- Ability to work in a fast pace environment and multitask
- Work on own initiative and as a team player
Ideally you will have industry experience within the world of automotive - whether that be HGV or Light Commercial vehicles!
More about what Cordwallis Group can offer you:
- Multi manufacturer training programmes available – we will support you with your desired career progression level
- 30 Days Annual Leave including Bank Holidays
- Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
- Holiday + Purchase Scheme (up to 3 days available to purchase)
- Employer Statutory Pension Scheme
- Free Class IV MOT per year
- Mental Health First Aiders
- Paternity pay – Full 2 weeks pay
- Corporate uniform provided
- Cycle to work scheme
- Working for a friendly family business!
If this sounds like you, and you’re looking for a new challenge, please apply now! We look forward to hearing from you.
Additional Benefits:
- Company Pension
- Bonus Scheme
HGV Service Advisor Feltham Service & Support in Hampshire employer: Hgvtraders
At Cordwallis Group, we pride ourselves on being a family-run business that fosters a supportive and friendly work environment. Our commitment to employee growth is evident through our multi-manufacturer training programmes and generous leave policies, including additional days for long service. Located in the vibrant London area, we offer a dynamic workplace where no two days are the same, making it an exciting opportunity for those looking to thrive in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land HGV Service Advisor Feltham Service & Support in Hampshire
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Hgvtraders.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Hgvtraders. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace HGV Service Advisor Feltham Service & Support in Hampshire
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Hgvtraders, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Hgvtraders and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Hgvtraders. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Hgvtraders
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Hgvtraders.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Hgvtraders.
