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- Tasks: Be the go-to person for customers, ensuring a top-notch service experience.
- Company: Join Stratstone Mercedes Benz, a prestigious automotive retailer with a focus on growth.
- Benefits: Enjoy a competitive salary, 33 days holiday, and exclusive discounts.
- Why this job: Make a real difference by helping customers keep their vehicles safe and performing at their best.
- Qualifications: Experience in customer service and a knack for sales are essential.
- Other info: Great career growth opportunities and a supportive team environment.
The predicted salary is between 29250 - 29250 £ per year.
12 month fixed term contract - Maternity Cover
Salary: £29,250 per year, uncapped earning potential, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
As a Service Advisor at Mercedes Benz, you’ll be the trusted link between our customers and workshop delivering an exceptional experience while confidently promoting and selling aftersales solutions and services that enhance vehicle safety and performance. With a strong focus on customer excellence and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales, and additional aftercare products.
Working with Mercedes Benz, you’ll be at the heart of a forward-thinking retailer, representing one of the most prestigious automotive brands and backed by a team that’s committed to your growth. We’re looking for a Service Advisor who brings both experience and a sales mindset—someone who’s confident upselling services while being a trusted advisor to our customers.
Your Journey as a Service Advisor:
- Act as a key point of contact for our service customers, ensuring seamless, premium experience from check-in to post-visit follow-up.
- Build genuine trust by having an in-depth understanding of each customer’s needs and advising them on safety-critical repairs, maintenance work and manufacturer recommendations, ensuring they receive a clear understanding of the care their vehicles deserve.
- Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy.
- Proactively support customer retention by promoting Service Care Plans, forward-booking future work and offering tailored aftersales solutions.
- Collaborating closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way.
- Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly.
- Building your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence.
- Keeping our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell.
Do you have what it takes to be a Stratstone colleague? We’re looking for someone who is:
- Dedicated to providing an incredible service, fuelled by a genuine passion for making our customers happy.
- Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast-paced environment.
- Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.
- Meticulously organised, with the ability to effectively schedule work, balancing flexibility with our customers and workshop colleagues.
- A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services.
- Passionate for our industry, the people who work in it and the people we serve.
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays).
- Extra day off on your birthday.
- Family Leave Policies to support you when it matters most.
- Paid day to volunteer and give back to a cause.
- Recognition of long service milestones.
- Tailored training and career growth opportunities.
- Cycle to work scheme.
- Access high street discounts.
- Internal referral scheme rewards.
Contract details:
- Job Types: Full-time, Temporary.
- Contract length: 12 months.
- Pay: £29,250.00 per year.
Service Advisor 34 Fenwick Road, Giffnock, Glasgow, Glasgow, Giffnock Marketing employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor 34 Fenwick Road, Giffnock, Glasgow, Glasgow, Giffnock Marketing
✨Tip Number 1
Get to know the company inside out! Research Stratstone Mercedes Benz and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone from the company, whether it's at a networking event or an interview, be ready to confidently explain how your skills align with the Service Advisor role. Highlight your customer service experience and sales mindset!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After any interaction, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Stratstone Mercedes Benz. Let’s get you that Service Advisor role!
We think you need these skills to ace Service Advisor 34 Fenwick Road, Giffnock, Glasgow, Glasgow, Giffnock Marketing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Advisor role. Highlight your customer service experience and any sales achievements. We want to see how you can bring that passion for making customers happy to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for Stratstone Mercedes Benz. Share specific examples of how you've exceeded customer expectations in the past, and don’t forget to mention your love for the automotive industry.
Showcase Your Communication Skills: As a Service Advisor, communication is key! In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your writing style or how you present your experiences, we want to see that you can connect with customers effortlessly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Stratstone!
How to prepare for a job interview at Hgvtraders
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Mercedes Benz vehicles and their aftersales services. Understanding the brand's values and the specific services offered will help you answer questions confidently and show your genuine passion for the role.
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the face of the company for customers. Prepare examples from your past experiences where you've gone above and beyond to provide excellent service. Highlight how you built trust with customers and resolved any issues they faced.
✨Practice Upselling Scenarios
Since the role involves promoting additional services, practice how you would upsell products during the interview. Think of scenarios where you can explain the benefits of vehicle health checks or service plans, and how you would communicate these to customers effectively.
✨Be Organised and Punctual
Demonstrate your organisational skills by arriving on time and bringing all necessary documents. During the interview, discuss how you manage appointments and customer follow-ups efficiently. This will show that you can handle the fast-paced environment of a service advisor.
