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- Tasks: Source and advise on Mercedes-Benz vehicle parts while delivering top-notch customer service.
- Company: Join a leading Mercedes-Benz dealership with a passion for vehicles.
- Benefits: Enjoy competitive pay, ongoing training, generous leave, and fun employee events.
- Other info: Work in a supportive environment with opportunities for professional development.
- Why this job: Be part of a dynamic team and grow your career in the automotive industry.
- Qualifications: One year of parts advisory experience and strong communication skills required.
The predicted salary is between 27300 - 27300 £ per year.
We are seeking an experienced Parts Advisor to join our expanding team in Dungannon. As a specialist franchise catering for Mercedes-Benz Truck, Van, Passenger Car, we are looking for an additional person to help ensure every vehicle has the parts it needs – when it needs them.
Hours of work: 42.5 hours per week (Monday to Friday, 08:30 – 17:30 or 09:00 – 18:00). Saturday overtime on a rotational basis; 08:00 – 12:00 payable at 1.5 rate.
Rate of pay: £13.15 per hour.
Key Responsibilities:
- Identify and source Mercedes-Benz vehicle parts, processing orders promptly and accurately.
- Provide professional and efficient customer service in person, over the phone, and via email.
- Advise customers on products, promotions, and available offers.
- Source unavailable items from alternative suppliers and arrange delivery.
- Upsell accessories and additional parts where appropriate.
- Check stock deliveries against delivery notes and report discrepancies.
- Efficiently process internal orders and transactions for our in-house team.
- Support general duties within the Parts Department.
Aptitude, Values & Work Ethic:
- Positive attitude with a desire to learn and develop within the dealership.
- Genuine passion for vehicles and the Mercedes-Benz brand.
- Minimum of one year’s experience working in a motor industry parts advisory role.
- IT proficient with the ability to use Microsoft Office and parts catalogue navigation.
- Strong communication skills across phone, email and face-to-face.
- Excellent accuracy and attention to detail.
- Team player with the ability to work independently.
- Commitment to delivering customer excellence.
Desirable: Experience using Kerridge/CDK or similar dealer management system.
Benefits:
- Ongoing Mercedes-Benz accredited training & development.
- Generous annual leave entitlement that increases with service.
- Employee activities & events to recognise going the extra mile.
- Birthday gift and long-service awards.
- Employee Assistance Programme.
- Additional leave.
- Free parking.
- On-site parking.
- Profit sharing.
- Death in Service Cover.
How to Apply: Please send an up-to-date CV to Gillian McCrudden at gmccrudden@mbtvni.co.uk, visit our careers website or contact 028 90 831 944 for more information.
Job Types: Full-time, Permanent
Pay: £13.15 per hour
Expected hours: 42.5 per week
Work Location: In person
Parts Advisor 100 Woodlough Road, Dungannon Parts employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor 100 Woodlough Road, Dungannon Parts
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz and their values, especially how they handle parts and customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to parts advising. Think about scenarios where you've provided excellent customer service or solved problems. We want to see your passion for vehicles and how you can contribute to the team!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Parts Advisor 100 Woodlough Road, Dungannon Parts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the motor industry, especially any roles related to parts advisory. We want to see how your skills match up with what we're looking for!
Show Your Passion: Let your love for vehicles and the Mercedes-Benz brand shine through in your application. We’re all about that genuine enthusiasm, so don’t hold back!
Be Clear and Concise: When writing your cover letter or email, keep it straightforward. We appreciate clarity, so make sure you get to the point while showcasing your relevant experience.
Apply Through Our Website: We encourage you to apply directly through our careers website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hgvtraders
✨Know Your Parts
Familiarise yourself with the Mercedes-Benz parts catalogue and any specific products related to the role. Being able to discuss parts knowledgeably will impress your interviewers and show your genuine passion for the brand.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you resolved issues or upsold products effectively, as this is key for a Parts Advisor position.
✨Tech Savvy
Brush up on your IT skills, especially with systems like Kerridge/CDK. Be ready to discuss your experience with these tools and how you've used them to improve efficiency in your past roles.
✨Show Your Team Spirit
Be prepared to talk about your ability to work both independently and as part of a team. Share examples that highlight your collaborative spirit and how you contribute to a positive work environment.