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- Tasks: Provide fast and effective customer service while managing job cards and supporting the workshop.
- Company: Join MAN, a diverse and inclusive workplace that values every employee.
- Benefits: Competitive salary, bonus scheme, company car, and 25 days holiday plus bank holidays.
- Why this job: Be part of a passionate team and make a real impact in a dynamic environment.
- Qualifications: Experience in customer service and a proactive attitude are essential.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Do you have experience of providing a fast and effective service for a variety of customers? Are you able to work well under pressure, with a keen eye for detail? We are looking for a Customer Service Advisor to join our busy Ripley Branch on a full‑time, permanent basis. The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner. All while engaging and communicating with customers, colleagues and key stakeholders at all levels.
In this role, along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub‑contract work when required. You will be costing the work and raising invoices from job card/repair orders. This will mean you are responsible for the cash and cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.
We are looking for someone who is flexible, proactive and likes working in a fast-paced environment. You will work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.
It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.
- Company Pension
- Bonus Scheme
- Company Car
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation. We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs. We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential. MAN is proud to be an equal opportunity employer.
Customer Service Advisor Ripley Service & Support employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Ripley Service & Support
✨Tip Number 1
Get to know the company! Research MAN and their values, especially their commitment to diversity and inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Think about how you would handle various situations under pressure, as this role requires quick thinking and effective communication. We recommend role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team at MAN.
We think you need these skills to ace Customer Service Advisor Ripley Service & Support
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in providing fast and effective service. We want to see how you've handled various customer situations, especially under pressure. Use specific examples to demonstrate your keen eye for detail!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your technical knowledge or administrative experience that relates directly to the role of Customer Service Advisor.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your key skills shine through!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Hgvtraders
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've provided fast and effective service in the past. Think about specific situations where you handled pressure well and maintained a keen eye for detail.
✨Familiarise Yourself with Job Cards
Since you'll be managing job cards, it’s a good idea to understand what they are and how they work. Be prepared to discuss how you would ensure they are processed accurately and efficiently, as this will show your potential employer that you’re proactive and detail-oriented.
✨Show Your Team Spirit
This role involves working closely with a small team, so highlight your ability to collaborate and communicate effectively. Share examples of how you've worked well with colleagues in the past, especially in busy environments.
✨Prepare for Technical Questions
If you have any technical knowledge or administrative experience, make sure to mention it! Be ready to discuss how this experience can help you support both the workshop and parts department effectively.
