Customer Advisor Apprenticeship Dumfries Apprentice Service & Support

Customer Advisor ApprenticeshipLocation: DumfriesSalary: £15,766

Are you looking for an exciting opportunity to earn while you learn?

Our Customer Advisor apprenticeship combines the best of both worlds, offering a unique opportunity to gain experience and knowledge in two essential areas of our business – front of house Customer Service and the technical world of Parts. Through a blend of hands-on experience and structured training, you\’ll develop outstanding communication skills, learn about our business, and understand what it takes to deliver excellent customer service to our valued customers.

Why Apply?

Throughout your apprenticeship you will learn in a supportive environment with a dedicated mentor. You will gain a nationally recognised qualification in customer service with a thrilling career path ahead. This is a great way to start a rewarding career in the automotive industry.

About You:

We\’re looking for individuals with a positive and welcoming attitude, along with a passion for learning and a shared understanding of the importance of great customer service. Strong communication and organisational skills are important, as well as the ability to work well within a team.

Have a look at what your peers have to say:Quote from \’Amy\’ – apprentice of the year award winner 2023Amy started her apprenticeship with Scania, without any previous experience – a week after leaving school. A year and a half down the line and Amy is a qualified and key member of the Scania Family, offering a first-class service to our customers and the winner of our 2023 Apprentice of the Year Award.

\”I was only out of school for a week before starting my apprenticeship, at the age of 16. From the beginning, I was allocated a mentor who supported me throughout my apprenticeship journey. I was very much welcomed with open arms. I feel I have developed more as an individual in this job role, I believe I have become a more confident and independent person. Having the opportunity to fulfil the role of being service adviser and getting the chance to be nominated for apprentice of the year is one thing… but to actually be the one to win the competition is something I could only have dreamt of\”.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Early Careers Team, we\’ll be happy to discuss these with you.

When you apply for this role we may share your details with our apprentice recruitment partner and training provider, in accordance with our recruitment privacy notice. For further information on how we collect and use personal data about you or your rights over your information please review our privacy notice Privacy statement | Scania United Kingdom.

Requisition ID: 15787Number of Openings: 1.0Part-time / Full-time: Full-timePermanent / Temporary: PermanentCountry/Region: GBLocation(s): Dumfries, GB, DG1 3PHRequired Travel: 0%Workplace: On-site

About the Company Working for Scania is not just about the job. It\’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.

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