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- Tasks: Support our busy service department by coordinating between customers and the workshop.
- Company: Join Adams Morey, a leading independent commercial enterprise in the UK.
- Benefits: Enjoy competitive salary, 30 days holiday, employee discounts, and career development opportunities.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: Experience in a fast-paced environment with strong communication and organisational skills.
- Other info: Dynamic team culture with excellent growth potential and regular staff events.
The predicted salary is between 22500 - 28000 £ per year.
Adams Morey Bournemouth is looking for a proactive and organised Service Administrator to join our dedicated team, supporting the smooth and efficient running of our busy service department. This role ensures smooth coordination between customers, workshop and management. Maintaining accurate records, processing service and sales documentation and delivering exceptional customer service.
Salary: £26,500 to £28,000 per annum, dependent on experience
Hours: Monday to Friday 8.00 am to 4.30 pm, 40 hours per week, 30 minute lunch (unpaid).
Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.
Key Responsibilities
- In alignment with Adams Morey values ensure you are always delivering as a team, communicating with clarity, and connecting with respect.
- Following GDPR guidelines to ensure data protection and privacy.
- Conforming to all Health & Safety requirements.
- Participating in relevant training.
- Act as first point of contact for service-related enquiries (in person, telephone, email).
- Assist with workshop bookings.
- Liaise with workshop technicians to ensure timely updates and job completion.
- Provide regular updates to customers on vehicle progress, additional work required and completion times.
- Handle customer queries and complaints professionally.
- Maintain and update service records, compliance logs and MOT schedules.
Ideally, we are looking for:
- Previous experience in a fast paced, customer focussed environment.
- Experience within a main dealership would be desirable, but not essential.
- Strong organisational and time management skills.
- Excellent communication and customer service.
- Attention to detail with accurate data entry and record keeping skills.
- Ability to work in a fast paced – team oriented environment.
- Ability to work independently or as part of a team.
- Ability to prioritize.
- Friendly and approachable.
In return we’ll offer:
- Employee Assistance program.
- Mental Health First Aiders within the business.
- Free Flu jabs if you are ineligible through the NHS.
- Free eye test plus £70 contribution towards glasses for display screen users.
- Employee discounts on a range of products and services including holidays, days out and supermarket shops.
- 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33.
- Free Independent mortgage advice service.
- Pension Scheme Salary Sacrifice (if eligible).
- Staff Events.
- Free parking.
- Cycle To Work Scheme.
- Career development pathways and training.
- Quarterly Star Awards.
Additional Benefits
- Company Pension.
About the Company
Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.
Service Administrator - Bournemouth Yeomans Way, Bournemouth Service & Support employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Bournemouth Yeomans Way, Bournemouth Service & Support
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Adams Morey. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their service department.
✨Tip Number 2
Practice your communication skills! As a Service Administrator, you'll be the first point of contact for customers. Role-play common scenarios with a friend or family member to boost your confidence in handling enquiries and complaints professionally.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in a fast-paced environment. Whether it's through a portfolio or just talking about your experiences, make sure they see you can keep everything running smoothly.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd. Don’t miss out on this opportunity!
We think you need these skills to ace Service Administrator - Bournemouth Yeomans Way, Bournemouth Service & Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your proactive nature aligns with our values at Adams Morey. Keep it friendly and professional!
Show Off Your Organisational Skills: Since this role requires strong organisational skills, make sure to mention any relevant experiences where you've successfully managed tasks or projects. We love seeing how you keep things running smoothly!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hgvtraders
✨Know the Company Inside Out
Before your interview, take some time to research Adams Morey and its values. Understand their role in the truck and van marketplace and how they operate within the Greenhous Group. This knowledge will help you connect your skills to their needs and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Administrator, exceptional customer service is key. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to communicate clearly and professionally, as this will demonstrate your fit for the role.
✨Demonstrate Organisational Skills
Given the fast-paced environment, it's crucial to showcase your organisational and time management skills. Bring examples of how you've managed multiple tasks or prioritised effectively in previous roles. This will reassure them that you can handle the demands of the position.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
