At a Glance
- Tasks: Lead workshop operations, support technicians, and ensure top-notch customer service.
- Company: Join Greenhous DAF, a respected leader in the automotive industry.
- Benefits: Enjoy 30 days holiday, company sick pay, and employee discounts.
- Other info: Be part of a dynamic team with over 100 years of experience.
- Why this job: Make a real impact in a fast-paced environment with growth opportunities.
- Qualifications: Strong automotive knowledge and leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
We’re seeking an experienced and motivated Workshop Controller to take a leading role within our busy Birmingham site. This is an exciting opportunity for someone who excels at coordinating workloads, supporting technicians, and ensuring our workshop operates at the highest standards of efficiency and customer service. If you’re ready to bring your expertise to a well-established and respected commercial vehicle brand, we’d love to hear from you.
Working Hours: Monday to Friday, 7.00 am to 4.30 pm, i.e. 45 hours per week, 30 minutes lunch break (unpaid).
Salary: Negotiable, will be discussed at interview stage.
Key Responsibilities:
- Manage the daily operations of the workshop.
- Support the team to stay motivated and engaged.
- Provide clear explanations of work required, costs, and timescales.
- Keep customers updated on progress and communicate any additional work required.
- Handle customer queries and complaints promptly and effectively.
- Prepare accurate job cards and ensure technicians have all required information.
- Monitor job progress and ensure timely completion to meet customer expectations.
- Liaise with the workshop team to schedule workload efficiently.
- Check completed work, raising any issues with the Service Manager.
- Assist with ensuring key steps have been taken to assist with achieving KPIs.
- Ensure vehicles are ready in time for MOTs.
Ideally, we are looking for:
- Strong technical knowledge within an automotive or mechanical workshop environment.
- Excellent diagnostic and problem‑solving skills.
- Effective leadership and communication abilities.
- Strong organisational skills and the ability to manage multiple tasks.
- Ability to work well under pressure in a fast‑paced environment.
- Commitment to high standards of service and workmanship.
- Experience in a workshop foreman, workshop controller, or senior technician role (preferred).
- Full UK driving licence (Desirable).
In return we’ll offer:
- 30 Days Holiday Including 8 Bank Holidays
- Company Sick Pay That Increases With Length Of Service
- Pension With Greenhous Contribution
- Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
- Qualified Mental Health First Aiders
- Free Will Writing Service
- Free Mortgage Advice Service
- Free Eye Tests For VDU Users
- Free Flu jabs if you are ineligible through the NHS
- On‑Site Parking (Site Specific)
- Cycle To Work Scheme
- Positive Workplace EAP – Employee Assistance Program
About the Company: Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers. Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.
Workshop Controller - Birmingham Wainwright Street, Birmingham, West Midlands Service & Support employer: Hgvtraders
Greenhous DAF is an exceptional employer, offering a supportive and dynamic work environment in Birmingham where your expertise as a Workshop Controller will be valued. With a commitment to employee well-being, we provide generous benefits including 30 days of holiday, company sick pay, and a pension scheme, alongside opportunities for professional growth within a respected commercial vehicle brand. Join us to be part of a team that prioritises high standards of service and fosters a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller - Birmingham Wainwright Street, Birmingham, West Midlands Service & Support
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, especially those who might know about opportunities at Greenhous DAF. A friendly chat can sometimes lead to a job before it’s even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and leadership skills. Think of examples from your past experiences that showcase how you’ve managed a workshop or supported a team effectively.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with the hiring team, let them know why you’re excited about working at Greenhous DAF and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Greenhous DAF.
We think you need these skills to ace Workshop Controller - Birmingham Wainwright Street, Birmingham, West Midlands Service & Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in managing workshop operations and supporting technicians, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Birmingham site. Share specific examples of how you've excelled in similar roles and how you can contribute to our high standards of efficiency and customer service.
Show Off Your Technical Knowledge:Since we’re looking for someone with strong technical knowledge in an automotive environment, don’t hold back! Mention any relevant qualifications or experiences that showcase your diagnostic and problem-solving skills. We love to see that passion for the industry!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at Hgvtraders
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to automotive and mechanical workshops. Be ready to discuss specific examples of how you've solved problems or improved efficiency in previous roles. This will show that you’re not just familiar with the basics, but that you can really bring value to the team.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll need to motivate and support your team. Prepare to share experiences where you've successfully led a team or managed a project. Think about how you can demonstrate your ability to keep everyone engaged and on track, especially in a fast-paced environment.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex ideas simply and clearly. You might be asked how you would handle customer queries or complaints, so think of examples where you’ve effectively communicated with customers and resolved issues.
✨Be Organised and Ready to Multi-task
The workshop environment can get hectic, so it’s important to show that you can manage multiple tasks efficiently. Prepare to discuss how you prioritise workloads and ensure timely completion of jobs. Bring examples of how you’ve kept things running smoothly under pressure.
