At a Glance
- Tasks: Support sales teams with reporting, presentations, and customer service.
- Company: Join a dynamic team at a leading automotive company.
- Benefits: Enjoy competitive salary, health insurance, and flexible working options.
- Other info: Great opportunity for career growth in a supportive setting.
- Why this job: Be part of a collaborative environment and make a real impact.
- Qualifications: Sales experience is a bonus; strong customer service skills required.
The predicted salary is between 28000 - 30000 £ per year.
Location: Basildon
Hybrid working: Monday and Friday at home and Tuesday, Wednesday, Thursday in the office in Basildon
Salary: £28K – £30K per annum DOE
Contract: Full time, Permanent
Hours: 08:30am – 17:30pm
Benefits:
- 25 days plus annual leave plus BH
- Holiday buy and sell scheme
- Employee referral scheme
- Private health insurance
- Pension contribution
- Eye test vouchers
- Electric vehicle salary sacrifice scheme
- Employee assistant programme
As our Sales Support Administrator you will assume responsibility for:
- Support the BLD with reporting and presentations
- Cross department collaboration to support DSMS
- Logging Visit reports for all the DSM field team (Light (5), Medium and Heavy (4))
- Support the Public Sector channel with tender submissions, monitoring, reporting and invoicing
- Supporting the Preowned sellout activity
- Administration of Government Grant Schemes
- Support organisation of monthly team meetings
- Support sales team at events and marketing initiatives
- To quickly gain a knowledge of all IVECO systems in particular SAP, EPL, STS, Concur, (New CRM)
- Support BLD as the role evolves embracing changes and new tasks
Knowledge, Experience and Qualifications:
- Sales Experience a Bonus
- Ability to demonstrate experience of working within a Customer Service environment
- Ability to provide excellent customer service both over the telephone or face to face
- PC literate and experience in using various computer-based systems
- Great attention to detail and ability to manage sensitive data
- An excellent working knowledge of Excel
- An excellent working knowledge of PowerPoint/Presentations
- Able to organise and prioritise, working to tight time schedules
- Reliable with good time keeping skills
If you are interested in being considered for this opportunity, apply today forwarding an up-to-date copy of your CV along with a covering letter (including salary expectations) in the first instance. No agencies please.
Sales Support Administrator in Basildon employer: Hgvtraders
At MAN, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Thames Valley team enjoys competitive salaries, a comprehensive benefits package, and ample opportunities for professional growth, making it an ideal environment for sales professionals looking to make a meaningful impact in the truck industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator in Basildon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hgvtraders. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hgvtraders before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Administrator in Basildon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hgvtraders:Your cover letter is your chance to shine! Tell us why you want to work at Hgvtraders specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hgvtraders!
How to prepare for a job interview at Hgvtraders
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
