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- Tasks: Lead and motivate the Administration team to achieve business goals while ensuring excellent customer service.
- Company: Join Scania, a forward-thinking company that values innovation and employee development.
- Benefits: Enjoy a competitive salary, hybrid work options, generous leave, and a fantastic loan car scheme.
- Why this job: Be part of a dynamic team shaping customer engagement in a supportive and inclusive environment.
- Qualifications: Strong leadership skills, business understanding, and a passion for customer service are essential.
- Other info: Flexible workplace culture with a focus on diversity and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Administration Team Leader
Salary: Competitive salary plus an excellent benefits package
Location: Milton Keynes/ Hybrid
Scania Financial Services
- Enhanced parental leave
- Eligibility to annual bonus scheme
- Access to a fantastic loan car scheme
- 25 days annual leave plus bank holidays
- 4x basic salary life assurance
The Administration Team Leader plays an important role in motivating & guiding the team to achieve business objectives, under the direction of the Contracts Manager. The role involves a mix of leadership, operational management & performance supervision. These roles exist to ensure that the Business Administration & Customer Administration Teams provide an excellent service, whilst meeting strict deadlines in line with business needs.
A quote from Ken McGrath our Head of Credit & Operations
“This is a fantastic opportunity to work with and lead a newly formed team from a variety of backgrounds. With a common goal of shaping the customer engagement and creating something truly special in an organisation where opinions are truly valued. We are a future-focused team, embracing innovation and the art of the possible. We\’re not afraid to be positively disruptive, and we\’re looking for the right personality to lead us toward world-class service delivery.\”
In this role you will:
- Work closely with the Contracts Manager to support the smooth day-to-day operation and guidance of the Administration team, fostering a positive and supportive environment.
- Thoughtfully plan and balance team workloads, ensuring tasks are delegated fairly and that everyone feels empowered and supported to succeed.
- Encourage strong collaboration across teams and departments, building connections that help achieve shared goals with openness and understanding.
- Handle customer concerns with empathy and professionalism, ensuring responses are timely, respectful, and aligned with our service standards to create positive resolutions.
- Oversee the full settlement journey, from early quotations to finance lease sales, maintaining accuracy and a smooth experience for all stakeholders.
- Lead the development and refinement of policies and workflows, focusing on continuous improvement and efficiency while nurturing a culture of adaptability and growth.
- Provide attentive support during end-of-contract processes, proactively communicating with customers to ensure they feel informed and cared for as their contracts approach expiration.
About you:
Business Perspective: Using an understanding of business issues, processes and outcomes to enhance business performance.
Team Management: Managing others to ensure their work contributes to organisational goals. Developing individuals, building teams and applying workplace policies.
Communication: Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.
Customer Focus: Providing service excellence to internal and/or external customers.
Adaptability: Recognising the need for change, being open to new ideas and methods, and championing transformational change within the organisation and beyond.
If you’re interested in this role we’d love to hear from you.
Next steps:
- If you like the sound of this position, please apply today.
- A member of the Scania Recruitment team will contact you to discuss your application.
- If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
Requisition ID: 18907
Number of Openings: 1.0
Part-time / Full-time: Full-time
Permanent / Temporary: Permanent
Country/Region: GB
Location(s): Milton Keynes, GB, MK15 8HB
Required Travel: 0-25%
Workplace: Hybrid
Additional Benefits
- Company Pension
- Bonus Scheme
About the Company
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
HGVTraders.com prioritizes your safety. We never use WhatsApp for candidate communication or request sensitive information during applications. For a secure job search experience, visit JobsAware for free expert guidance on safer work environments.
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Administration Team Leader Milton Keynes Administration Closing on July 09, 2025 employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Team Leader Milton Keynes Administration Closing on July 09, 2025
✨Tip Number 1
Familiarise yourself with Scania's core values: CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY, and TEAM SPIRIT. During your conversations with the recruitment team or hiring manager, weave these values into your discussions to demonstrate that you align with their culture.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated your team, balanced workloads, and fostered a positive environment, as these are key aspects of the Administration Team Leader role.
✨Tip Number 3
Research the latest trends in customer service and administration management. Being knowledgeable about innovative practices can help you stand out during interviews, especially since the role emphasises embracing innovation and adaptability.
✨Tip Number 4
Prepare thoughtful questions for the hiring manager about the team's dynamics and the company's approach to continuous improvement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Administration Team Leader Milton Keynes Administration Closing on July 09, 2025
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and operational leadership. Use specific examples that demonstrate your ability to motivate and guide a team, as well as your understanding of business processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Scania's core values such as customer focus and teamwork. Provide examples of how you've successfully led teams or improved processes in previous roles.
Showcase Communication Skills: Since the role requires strong communication skills, include instances where you effectively communicated with different audiences. Highlight any experience you have in handling customer concerns with empathy and professionalism.
Demonstrate Adaptability: Emphasise your ability to adapt to change and champion new ideas. Provide examples of how you've embraced change in past roles and how it positively impacted your team or organisation.
How to prepare for a job interview at Hgvtraders
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Administration Team Leader. Familiarise yourself with the key tasks mentioned in the job description, such as team management, customer focus, and operational efficiency.
✨Showcase Leadership Skills
Prepare examples from your past experiences that demonstrate your ability to lead a team effectively. Highlight how you've motivated others, managed workloads, and fostered a positive environment.
✨Emphasise Communication
Since communication is crucial for this role, be ready to discuss how you handle customer concerns and promote dialogue within teams. Share specific instances where your communication skills led to successful outcomes.
✨Demonstrate Adaptability
Be prepared to talk about times when you've embraced change or introduced new ideas in your previous roles. This will show that you can champion transformational change, which is essential for the position.
