Service Administrator - Scania Eurocentral
Working hours: Monday to Friday 08:00 - 16:30 and 1 in 4 Saturday's 08:00 - 12:00
Salary: £27,938 plus an excellent benefits package, including:
- In-house training provided to support career progression
- 28 days holiday which increases with service + public holidays
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual 'Company Success Payment'
Scania have an opportunity for a motivated individual to join our team at Eurocentral. As Service Administrator, you will be a key team member, responsible for the day to day costing for the branch. You will work closely with all branch staff, credit control, and internal departments.
Key Responsibilities
- Answer the phone in a friendly and open manner using the company standard greeting.
- Invoice and control branch work in progress.
- Check the system to ensure campaigns are completed and costed correctly.
- Work within credit control policy and procedures.
- Carry out the costing on warranty, retail, repair and maintenance to company standards.
- Supply fully priced estimates of repairs required and ensure work is authorised where required.
- Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
- Resolve and assist in invoice queries as and when necessary.
- Assist with other administration duties as required.
- Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.
Part-time / Full-time: Full-time
Permanent / Temporary: Permanent
Country/Region: GB
Location(s): Eurocentral, GB, ML1 4ZA
Required Travel: 0%
Workplace: On-site
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