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- Tasks: Own and optimise AWS environments, focusing on Amazon Connect in live production.
- Company: Hinduja Global Solutions, a leader in Customer Experience and Business Process Management.
- Benefits: Fully remote work, 25 days holiday, employee assistance programmes, and Refer-A-Friend bonuses.
- Why this job: Join a coaching culture that empowers your growth and fosters collaboration.
- Qualifications: Experience with AWS, Amazon Connect, and leading incident responses.
- Other info: Dynamic environment with opportunities to build lasting connections and friendships.
The predicted salary is between 36000 - 60000 £ per year.
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you a senior AWS Engineer who thrives on owning complex cloud environments and resolving high-impact production issues? At HGS, the Senior AWS Engineer is responsible for building, managing and optimising our AWS infrastructure, with a particular focus on Amazon Connect in live production environments. You will act as the technical escalation point for critical incidents, lead root cause analysis, and drive improvements across resilience, security, performance and cost efficiency. This is a hands-on engineering role. You will operate at senior level, making clear architectural decisions under delivery pressure, supporting public sector and regulated environments, and working closely with internal technology teams to ensure stable, secure and scalable cloud services.
Alongside delivery, you will mentor engineers, strengthen documentation and runbooks, and introduce automation to reduce repeat issues and improve operational maturity.
HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why choose us? HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
- Fully remote working
- Refer-A-Friend bonuses
- Employee assistance programs
- 25 days holiday, plus bank holidays (increasing with service)
- People-focused environment where you’ll make lifetime connections and friendships
What We Are Looking For
Are you confident owning and operating production AWS environments end to end? Have you delivered Amazon Connect solutions in live environments, from straightforward implementations through to complex deployments? Are you comfortable leading high-severity incident response and driving thorough root cause analysis? Do you understand resilience, security and assurance requirements, particularly within public sector or regulated settings? Are you able to explain complex technical decisions clearly to both technical and non-technical stakeholders? Do you take a pragmatic approach, balancing availability, cost, performance and risk?
If you’re ready to take ownership of complex AWS environments and lead from the front on Amazon Connect delivery, we’d like to hear from you.
Requirements
- Hands-on ownership of production AWS environments supporting business-critical workloads
- Deep knowledge of core AWS services including EC2, VPC, IAM, S3, RDS or Aurora, Lambda, ECS or EKS and CloudWatch
- Proven delivery and operational support of Amazon Connect in live production environments
- Experience leading high-severity incident response, including structured root cause analysis and preventative action
- Advanced troubleshooting across Linux and Windows, networking architecture and AWS security controls
- Infrastructure as Code capability using Terraform and/or CloudFormation
- CI/CD pipeline and automation experience, including tools such as Jenkins
- Strong scripting capability for automation and tooling, for example Python or Bash
- Practical understanding of identity management, network security, encryption, data protection and working within regulated or public sector assurance frameworks
- AWS Professional level certification strongly preferred
AWS Senior Engineer in Warrington employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Senior Engineer in Warrington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HGS on LinkedIn. Ask them about their experiences and any tips they might have for landing the AWS Senior Engineer role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for technical interviews by brushing up on your AWS skills. Make sure you can confidently discuss your experience with Amazon Connect and other core services. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with both techies and non-techies.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share specific examples of how you've tackled high-severity incidents in the past. Highlight your approach to root cause analysis and how you’ve implemented preventative measures to avoid future issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining HGS and being part of our coaching culture. Let’s get you that interview!
We think you need these skills to ace AWS Senior Engineer in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AWS Senior Engineer role. Highlight your experience with AWS services, especially Amazon Connect, and any hands-on projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our coaching culture. Share specific examples of your past experiences that relate to the job description.
Showcase Your Problem-Solving Skills: Since this role involves resolving high-impact production issues, be sure to include examples of how you've tackled complex problems in the past. We love seeing candidates who can think on their feet and lead incident responses effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at HGS!
How to prepare for a job interview at HGS
✨Know Your AWS Inside Out
Make sure you’re well-versed in the core AWS services mentioned in the job description, like EC2, VPC, and Amazon Connect. Brush up on your hands-on experience with these tools, as you’ll likely be asked to discuss specific scenarios where you’ve used them effectively.
✨Prepare for Incident Response Questions
Since the role involves leading high-severity incident responses, be ready to share examples of past incidents you've managed. Think about how you approached root cause analysis and what preventative measures you implemented afterwards. This will show your problem-solving skills under pressure.
✨Showcase Your Mentoring Skills
HGS values a coaching culture, so be prepared to talk about your experience mentoring other engineers. Share specific instances where you’ve helped others grow or improved team documentation and processes. This will highlight your leadership qualities and commitment to continuous learning.
✨Communicate Clearly with All Stakeholders
You’ll need to explain complex technical decisions to both technical and non-technical stakeholders. Practice articulating your thought process in simple terms. This skill is crucial for ensuring everyone is on the same page, especially in a collaborative environment like HGS.