At a Glance
- Tasks: Lead and inspire a team of Customer Service Advisors to deliver exceptional service.
- Company: Join HGS, a global leader in customer experience management.
- Benefits: Enjoy competitive salary, remote work, and 25 days holiday.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in leading teams and a passion for coaching others.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the UK-Team Manager – 18 month FTC role at HGS
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer‑obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you a people‑focused leader who thrives on developing others and delivering great customer service? At HGS, our Team Managers are at the heart of service excellence, leading teams across our public sector campaigns. You will guide a team of Customer Service Advisors, supporting them to meet performance goals, deliver accurate service, and maintain compliance in every interaction. This role blends hands‑on coaching with live operational management and offers a chance to make a real impact across public‑facing services.
Why Choose Us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people‑first philosophy and experience serving over 1,100 of the world’s leading brands, HGS is the perfect place to build your future!
Benefits
- Competitive Salary
- Fully remote working
- Refer‑A‑Friend bonuses
- Employee assistance programs
- 25 days holiday, inclusive of bank holidays
- Development opportunities
- People‑focused environment where you’ll make lifetime connections and friendships
- Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.
What We Are Looking For
- Experience leading teams in contact centre or customer service environments.
- Ability to coach and motivate advisors to meet quality, compliance, and performance goals.
- Confidence in managing escalations and guiding your team through change.
- Balance empathy with efficiency while ensuring great customer outcomes.
Requirements
- Previous experience managing teams in contact centre or customer service settings.
- Proven ability to coach, motivate, and develop individuals to achieve KPIs.
- Strong communication and decision‑making skills with attention to detail.
- Familiarity with quality assurance frameworks, adherence, and performance management.
- Proficient in using CRM systems and Microsoft Office tools.
- Able to work effectively in a remote environment.
- Resilient and adaptable, with a focus on problem‑solving and continuous improvement.
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
Senior‑ity Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries
IT Services and IT Consulting
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UK-Team Manager- 18 month FTC in Warrington employer: HGS
HGS Hinduja Global Solutions is an exceptional employer, offering a people-focused environment where you can thrive as a UK-Team Manager. With competitive salaries, fully remote working options, and a commitment to employee development, HGS fosters a culture of collaboration and support, allowing you to make meaningful connections while driving service excellence in public sector campaigns. Join us to be part of a global leader in customer experience management, where your leadership will directly impact the lives of others and contribute to our mission of delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land UK-Team Manager- 18 month FTC in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HGS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HGS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace UK-Team Manager- 18 month FTC in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HGS:Your cover letter is your chance to shine! Tell us why you want to work at HGS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HGS!
How to prepare for a job interview at HGS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
