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- Tasks: Lead and inspire a team of Customer Service Advisors to deliver exceptional service.
- Company: Join HGS, a global leader in customer experience management.
- Benefits: Enjoy competitive salary, remote work, and 25 days holiday.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in leading teams and a passion for coaching others.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the UK-Team Manager – 18 month FTC role at HGS
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer‑obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you a people‑focused leader who thrives on developing others and delivering great customer service? At HGS, our Team Managers are at the heart of service excellence, leading teams across our public sector campaigns. You will guide a team of Customer Service Advisors, supporting them to meet performance goals, deliver accurate service, and maintain compliance in every interaction. This role blends hands‑on coaching with live operational management and offers a chance to make a real impact across public‑facing services.
Why Choose Us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people‑first philosophy and experience serving over 1,100 of the world’s leading brands, HGS is the perfect place to build your future!
Benefits
- Competitive Salary
- Fully remote working
- Refer‑A‑Friend bonuses
- Employee assistance programs
- 25 days holiday, inclusive of bank holidays
- Development opportunities
- People‑focused environment where you’ll make lifetime connections and friendships
- Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.
What We Are Looking For
- Experience leading teams in contact centre or customer service environments.
- Ability to coach and motivate advisors to meet quality, compliance, and performance goals.
- Confidence in managing escalations and guiding your team through change.
- Balance empathy with efficiency while ensuring great customer outcomes.
Requirements
- Previous experience managing teams in contact centre or customer service settings.
- Proven ability to coach, motivate, and develop individuals to achieve KPIs.
- Strong communication and decision‑making skills with attention to detail.
- Familiarity with quality assurance frameworks, adherence, and performance management.
- Proficient in using CRM systems and Microsoft Office tools.
- Able to work effectively in a remote environment.
- Resilient and adaptable, with a focus on problem‑solving and continuous improvement.
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
Senior‑ity Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries
IT Services and IT Consulting
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UK-Team Manager- 18 month FTC employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK-Team Manager- 18 month FTC
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Manager role at HGS. You never know who might have an inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how your experience leading teams in customer service aligns with HGS's values. We want to see your passion for coaching and developing others shine through!
✨Tip Number 3
Showcase your adaptability! HGS values resilience and problem-solving skills, so be ready to share examples of how you've navigated challenges in previous roles. This will help us see how you'd fit into our dynamic environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the HGS family. Let's make this happen together!
We think you need these skills to ace UK-Team Manager- 18 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the UK-Team Manager role. Highlight your experience in leading teams and delivering great customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for coaching and developing others. Share specific examples of how you've motivated teams in the past, and let us know why you're excited about joining HGS.
Showcase Your Skills: Don’t forget to highlight your communication and decision-making skills in your application. We’re looking for someone who can balance empathy with efficiency, so give us examples of how you’ve achieved this in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our team at HGS!
How to prepare for a job interview at HGS
✨Know Your Stuff
Before the interview, make sure you understand HGS's mission and values. Familiarise yourself with their customer service approach and how they integrate digital solutions. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in a contact centre or customer service environment. Highlight specific instances where you coached team members to meet performance goals or handled escalations effectively.
✨Emphasise Empathy and Efficiency
During the interview, balance your responses by showcasing your ability to empathise with customers while maintaining efficiency. Share stories that demonstrate how you’ve achieved great customer outcomes through this balance.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest and helps you assess if it’s the right fit for you.
