At a Glance
- Tasks: Support the Warm Home Discount Scheme by processing applications and delivering exceptional customer service.
- Company: Hinduja Global Solutions is a leader in Customer Experience and Business Process Management.
- Benefits: Enjoy flexible working hours, £12.21 per hour, and 28 days holiday.
- Other info: Part-time role with multiple start dates available; perfect for students or those seeking flexible work.
- Why this job: Join a people-focused environment with training, development opportunities, and a chance to make a difference.
- Qualifications: Strong IT skills, excellent communication, and customer service experience required.
Overview
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you ready to embark on an exciting career as a Customer Service Advisor? This fixed-term, part-time role supports the Warm Home Discount Scheme, representing and fostering relationships across diverse communication channels. You will deliver exceptional service for a government financial aid scheme, assess and process applications, communicate outcomes to applicants, handle challenges, and ensure adherence to guidelines. Training and ongoing support are provided. The Warm Home Discount Scheme runs annually from October to March, and multiple start dates are available from 20 October 2025.
This is a part-time, fixed-term position working 18 hours per week, with shifts scheduled Monday to Friday between 09:00 and 15:30 (including a 30-minute unpaid break).
With a variety of shift patterns available, this is a great opportunity to find a work schedule that fits your lifestyle. Apply today to register your interest!
Responsibilities
- Represent and foster relationships across diverse communication channels while delivering exceptional service for the Warm Home Discount Scheme.
- Assess and process applications meticulously in support of a government financial aid program.
- Communicate outcomes to applicants and manage challenges in alignment with guidelines.
- Provide full training and support to ensure effective service delivery.
- Contribute to community support and equitable access through accurate processing.
What we are looking for
- Strong IT skills, including Microsoft Office, CRM, and email.
- Professionalism, fast typing speed, accuracy, and excellent multi-channel communication and complaint management.
- Flexible, team-oriented; thrives in fast-paced environments; takes ownership of the customer journey.
- Strong analytical skills to interpret data.
- Customer Service/Contact Centre experience; excellent communication and customer management skills.
Requirements
- Windows-based laptop/desktop with the following specifications:
- Windows 10 (22H2) / 11 (23H2) or above
- CPU Gen5 2.4GHz or above
- 4GB RAM (preferably 8GB)
- Chrome / MS Edge browser fully updated
- Antivirus installed and kept up to date
- No screen recording software installed
- Proof of full virus scans periodically requested
- Bandwidth 10-15 Mbps minimum
- USB Headset
- Webcam (not for calls)
Benefits
- Fortnightly paid salary, £12.21 per hour, plus overtime opportunities
- Flexible working
- Refer-A-Friend bonuses
- Employee assistance programs
- 28 days holiday, inclusive of bank holidays
- Development opportunities
- People-focused environment with lifetime connections and friendships
- Access to HGS Ignite, our employee benefits program with wellness and financial perks
Equality, diversity and inclusion
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and equity. We do not discriminate on the basis of race, ethnicity, religion, sex, national origin, age, veteran status, disability, or genetic information. We believe in the power of diversity to create an environment where every individual excels.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
Industries
- IT Services and IT Consulting
Referrals increase your chances of interviewing at HGS. Get notified about new Customer Service Advisor jobs in Angus, Scotland, United Kingdom.
#J-18808-LjbffrUK - Remote - Customer Service Advisor - Part - Time employer: HGS
Hinduja Global Solutions (HGS) is an exceptional employer, offering a flexible part-time role as a Customer Service Advisor that fits seamlessly into your lifestyle. With a strong focus on employee development, a supportive work culture, and competitive benefits including a fortnightly salary and wellness programs, HGS fosters an inclusive environment where you can thrive while making a meaningful impact in the community through the Warm Home Discount Scheme.
StudySmarter Expert Advice🤫
We think this is how you could land UK - Remote - Customer Service Advisor - Part - Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like HGS and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at HGS and let us see your personality shine through!
We think you need these skills to ace UK - Remote - Customer Service Advisor - Part - Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and HGS.
Get Familiar with Our Brand:Before applying, take some time to learn about HGS and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at HGS
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress HGS.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which HGS will surely appreciate.
