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- Tasks: Support the Warm Home Discount Scheme by processing applications and delivering exceptional customer service.
- Company: Hinduja Global Solutions is a leader in Customer Experience and Business Process Management.
- Benefits: Enjoy flexible working hours, £12.21 per hour, and 28 days holiday.
- Why this job: Join a people-focused environment with training, development opportunities, and a chance to make a difference.
- Qualifications: Strong IT skills, excellent communication, and customer service experience required.
- Other info: Part-time role with multiple start dates available; perfect for students or those seeking flexible work.
Overview
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you ready to embark on an exciting career as a Customer Service Advisor? This fixed-term, part-time role supports the Warm Home Discount Scheme, representing and fostering relationships across diverse communication channels. You will deliver exceptional service for a government financial aid scheme, assess and process applications, communicate outcomes to applicants, handle challenges, and ensure adherence to guidelines. Training and ongoing support are provided. The Warm Home Discount Scheme runs annually from October to March, and multiple start dates are available from 20 October 2025.
This is a part-time, fixed-term position working 18 hours per week, with shifts scheduled Monday to Friday between 09:00 and 15:30 (including a 30-minute unpaid break).
With a variety of shift patterns available, this is a great opportunity to find a work schedule that fits your lifestyle. Apply today to register your interest!
Responsibilities
- Represent and foster relationships across diverse communication channels while delivering exceptional service for the Warm Home Discount Scheme.
- Assess and process applications meticulously in support of a government financial aid program.
- Communicate outcomes to applicants and manage challenges in alignment with guidelines.
- Provide full training and support to ensure effective service delivery.
- Contribute to community support and equitable access through accurate processing.
What we are looking for
- Strong IT skills, including Microsoft Office, CRM, and email.
- Professionalism, fast typing speed, accuracy, and excellent multi-channel communication and complaint management.
- Flexible, team-oriented; thrives in fast-paced environments; takes ownership of the customer journey.
- Strong analytical skills to interpret data.
- Customer Service/Contact Centre experience; excellent communication and customer management skills.
Requirements
- Windows-based laptop/desktop with the following specifications:
- Windows 10 (22H2) / 11 (23H2) or above
- CPU Gen5 2.4GHz or above
- 4GB RAM (preferably 8GB)
- Chrome / MS Edge browser fully updated
- Antivirus installed and kept up to date
- No screen recording software installed
- Proof of full virus scans periodically requested
- Bandwidth 10-15 Mbps minimum
- USB Headset
- Webcam (not for calls)
Benefits
- Fortnightly paid salary, £12.21 per hour, plus overtime opportunities
- Flexible working
- Refer-A-Friend bonuses
- Employee assistance programs
- 28 days holiday, inclusive of bank holidays
- Development opportunities
- People-focused environment with lifetime connections and friendships
- Access to HGS Ignite, our employee benefits program with wellness and financial perks
Equality, diversity and inclusion
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and equity. We do not discriminate on the basis of race, ethnicity, religion, sex, national origin, age, veteran status, disability, or genetic information. We believe in the power of diversity to create an environment where every individual excels.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
Industries
- IT Services and IT Consulting
Referrals increase your chances of interviewing at HGS. Get notified about new Customer Service Advisor jobs in Angus, Scotland, United Kingdom.
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UK - Remote - Customer Service Advisor - Part - Time employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK - Remote - Customer Service Advisor - Part - Time
✨Tip Number 1
Familiarise yourself with the Warm Home Discount Scheme and its guidelines. Understanding the specifics of the programme will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your multi-channel communication skills. Since the role involves interacting through various platforms, practice responding to customer queries via email, chat, and phone to showcase your versatility.
✨Tip Number 3
Highlight any previous experience in customer service or contact centres during your discussions. Share specific examples of how you've handled challenges or complaints effectively to illustrate your problem-solving abilities.
✨Tip Number 4
Prepare to discuss your IT skills, particularly with Microsoft Office and CRM systems. Being able to confidently talk about your technical proficiency will reassure the hiring team of your capability to handle the role's requirements.
We think you need these skills to ace UK - Remote - Customer Service Advisor - Part - Time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Relevant Experience: Emphasise any previous customer service or contact centre experience in your CV and cover letter. Use specific examples to demonstrate your communication skills, problem-solving abilities, and how you've successfully managed customer interactions.
Showcase IT Skills: Since strong IT skills are essential for this role, make sure to mention your proficiency with Microsoft Office, CRM systems, and any other relevant software. Provide examples of how you've used these tools effectively in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working for Hinduja Global Solutions and how you can contribute to their mission of delivering exceptional customer experiences.
How to prepare for a job interview at HGS
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Use examples from past experiences where you successfully managed customer interactions or resolved complaints.
✨Familiarise Yourself with the Warm Home Discount Scheme
Understanding the specifics of the Warm Home Discount Scheme will give you an edge. Research its purpose, eligibility criteria, and how it impacts customers. This knowledge will show your genuine interest in the role and help you answer questions more confidently.
✨Highlight Your IT Proficiency
Since the role requires strong IT skills, be ready to discuss your experience with Microsoft Office, CRM systems, and email communication. Mention any relevant software you've used and how it has helped you in previous roles, especially in a customer service context.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible, team-oriented approach. Share examples of how you've worked well in a team or adapted to changing circumstances in a fast-paced environment. This will illustrate your ability to thrive in the dynamic setting of customer service.
