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- Tasks: Support the Warm Home Discount Scheme by delivering exceptional customer service and processing applications.
- Company: Hinduja Global Solutions is a global leader in Customer Experience and Business Process Management.
- Benefits: Enjoy flexible working, 28 days holiday, and access to wellness perks through HGS Ignite.
- Why this job: Join a coaching culture that prioritises growth and collaboration while making a positive community impact.
- Qualifications: Strong IT skills, excellent communication, and customer management experience are essential.
- Other info: This is a full-time, fixed-term role with multiple start dates available from October 2025.
The predicted salary is between 25000 - 42000 £ per year.
Overview
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you ready to embark on an exciting career as a Customer Service Advisor? This fixed-term, full-time role supports the Warm Home Discount Scheme, representing and fostering relationships across diverse communication channels. You will deliver exceptional service for a government financial aid scheme, assess and process applications, communicate outcomes to applicants, handle challenges, and ensure adherence to guidelines. Full training and support will be provided. Your contributions will impact community support and equitable access.
Seize this exciting opportunity to support the Warm Home Discount Scheme, which runs annually from October through March. We have multiple start dates available from 20 October 2025. This is a full-time, fixed-term position (37.5 hours per week), with working hours from 8:00am to 6:00pm, Monday to Friday. Apply today to register your interest!
Coaching culture
HGS champions a coaching culture where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, HGS offers the platform to build your career in an environment focused on development and collaboration.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Benefits
- Fortnightly paid salary, £12.21 per hour, plus overtime opportunities
- Flexible working
- Refer-A-Friend bonuses
- Employee assistance programs
- 28 days holiday, inclusive of bank holidays
- Development opportunities
- People-focused environment where you’ll make lifetime connections and friendships
- Access to HGS Ignite, our dynamic employee benefits program, offering personalized wellness and financial perks to enhance your career and personal journey.
What we are looking for
We are looking for individuals with strong IT skills, including Microsoft packages, CRM, and email. We value professionalism, fast typing speed, accuracy, and excellent multi-channel communication and complaint management. Ideal candidates are flexible team players who thrive in fast-paced environments, take ownership of the customer journey, and possess strong analytical skills to interpret data effectively. This is a great opportunity for those eager to enhance their skills and contribute to our team\’s success.
Requirements
- Customer Service/Contact Centre experience
- Excellent communication and customer management skills
Technical requirements
- Windows 10 (22H2) / 11 (23H2) or above
- CPU Gen5 2.4GHz or above
- 4GB RAM (preferably 8GB)
- Chrome / MS Edge browser fully updated
- Antivirus program installed and kept up to date
- No screen recording software installed on the PC
- Proof of full virus scans periodically may be requested
- Bandwidth 10-15 Mbps minimum
- USB Headset
- Webcam (not used for calls)
Equal opportunity
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and equity. HGS does not discriminate on the basis of race, ethnicity, religion, sex, national origin, age, veteran status, disability, or genetic information or any other characteristic prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
Job details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
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UK - Remote - Customer Service Advisor - Full - Time employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK - Remote - Customer Service Advisor - Full - Time
✨Tip Number 1
Familiarise yourself with the Warm Home Discount Scheme and its objectives. Understanding the programme will not only help you during the interview but also demonstrate your genuine interest in the role and the impact it has on the community.
✨Tip Number 2
Brush up on your multi-channel communication skills. Since the role involves various communication channels, practice responding to customer queries through email, chat, and phone calls to showcase your versatility during the interview.
✨Tip Number 3
Highlight your IT proficiency, especially with Microsoft packages and CRM systems. Be prepared to discuss specific examples of how you've used these tools in previous roles to enhance customer service or streamline processes.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of how you've handled customer complaints or challenges in the past. This will show your ability to take ownership of the customer journey and resolve issues effectively.
We think you need these skills to ace UK - Remote - Customer Service Advisor - Full - Time
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant customer service experience and skills. Emphasise your proficiency with IT tools, communication abilities, and any previous roles in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the Warm Home Discount Scheme. Mention how your skills align with HGS's values and their coaching culture.
Highlight Relevant Skills: In your application, specifically mention your experience with CRM systems, Microsoft packages, and your ability to manage complaints effectively. Use examples to demonstrate your analytical skills and adaptability.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor role.
How to prepare for a job interview at HGS
✨Research the Company
Before your interview, take some time to learn about Hinduja Global Solutions (HGS) and their customer service ethos. Understanding their commitment to customer experience and digital solutions will help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences to illustrate your skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think of examples where you've successfully resolved issues or managed complaints, and be ready to discuss your thought process and the outcomes.
✨Highlight Your Technical Proficiency
Since the role requires strong IT skills, be ready to discuss your experience with Microsoft packages, CRM systems, and email. Mention any relevant technical skills you possess, as this will show your readiness for the role's requirements.
