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- Tasks: Join us as a Welsh Speaking Customer Service Advisor, assisting customers via voice, webchat, and email.
- Company: HGS is a global leader in customer experience management with over 18,000 employees across 9 countries.
- Benefits: Enjoy a £12.71 hourly wage, flexible working, 28 days holiday, and development opportunities.
- Why this job: Be part of a coaching culture that values growth, collaboration, and making meaningful connections.
- Qualifications: Fluent Welsh speaker with customer service experience and GCSE education required.
- Other info: Permanent, full-time role with varied operational hours and overtime opportunities.
The predicted salary is between 26500 - 35000 £ per year.
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you ready to embark on an exciting career as a Welsh Speaking Contact Centre Advisor? Our team is seeking individuals who are fluent in Welsh to become an integral part of our first-line support staff, catering to our diverse customer base through a range of communication channels, including voice, webchat, WhatsApp, and email. As a Welsh-speaking Customer Service Advisor, you will play a pivotal role in addressing customer inquiries, delivering accurate information, as well as guiding callers towards the appropriate resources and support services. Your adeptness in the Welsh language and commitment to exceptional customer service will ensure that every interaction is valuable and helpful for our customers.
Permanent opportunities available, 37.5 hours per week. Operational hours vary for each campaign.
HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why Choose Us? HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Benefits: Plus, working with HGS comes with benefits like:
- Fortnightly paid salary, £12.71 per hour, plus overtime opportunities
- Flexible working
- Refer-A-Friend bonuses
- Employee assistance programs
- 28 days holiday, inclusive of bank holidays
- Development opportunities
- People-focused environment where you’ll make lifetime connections and friendships
- Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.
What We Are Looking For:
- Professionalism and focused on brand standard
- Flexible team players who enjoy a fast paced environment and variety in their role and excited by change
- Self-starters who take ownership and accountability over the customer’s journey
- Analytical and interested in legal issues
Requirements:
- Customer service/contact centre experience
- Fluent Welsh Speaker
- IT literate, and experience using Microsoft packages (inc Word, excel)
- Excellent communication skills, including multi-channel customer communication and complaint management.
- Educated to GCSE standard
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and equity. HGS does not discriminate on the basis of race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
UK - Customer Service Advisor - Welsh Speaking employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK - Customer Service Advisor - Welsh Speaking
✨Tip Number 1
Brush up on your Welsh language skills, especially in a customer service context. Familiarise yourself with common phrases and terminology used in customer interactions to ensure you can communicate effectively and confidently.
✨Tip Number 2
Research HGS and their customer service ethos. Understanding their commitment to customer experience and coaching culture will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully handled customer inquiries or complaints, particularly in a fast-paced environment.
✨Tip Number 4
Network with current or former employees of HGS if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace UK - Customer Service Advisor - Welsh Speaking
Some tips for your application 🫡
Highlight Your Language Skills: Make sure to emphasise your fluency in Welsh prominently in your CV and cover letter. Mention any relevant experiences where you used your language skills, especially in customer service settings.
Tailor Your CV: Customise your CV to reflect the specific requirements of the Customer Service Advisor role. Focus on your customer service experience, communication skills, and any IT literacy that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Use specific examples from your past experiences to demonstrate how you meet the job criteria.
Showcase Your Adaptability: In your application, highlight your flexibility and willingness to embrace change. Provide examples of how you've successfully adapted to new situations or challenges in previous roles.
How to prepare for a job interview at HGS
✨Brush Up on Your Welsh
Since this role requires fluency in Welsh, make sure to practice your language skills before the interview. Be prepared to demonstrate your ability to communicate effectively in Welsh, as this will be a key part of your role.
✨Showcase Your Customer Service Experience
Highlight any previous customer service or contact centre experience you have. Be ready to discuss specific examples of how you've handled customer inquiries and resolved issues, as this will show your capability in a fast-paced environment.
✨Familiarise Yourself with Digital Communication Tools
As the role involves various communication channels like webchat and WhatsApp, it’s beneficial to familiarise yourself with these platforms. Mention any relevant experience you have using digital tools during the interview to demonstrate your adaptability.
✨Emphasise Your Team Player Attitude
HGS values flexible team players who thrive in a collaborative environment. Be prepared to discuss how you work well within a team, share experiences where you’ve supported colleagues, and express your enthusiasm for contributing to a positive workplace culture.
